Position Focus :
The Operations Director is responsible for the research information and technology management and administration of all aspects Research Information Office (RIO), including planning, organizing, staffing, leading, and controlling program activities.
This position plans the delivery of the overall research information systems and technology program and its activities in accordance with the mission and the goals of the organization.
This position will direct and develop a multi-program administrative office concerned with one of a variety of areas including : program development;
student, faculty, and staff informatics services; and fund management and coordination among other University functions.
Oversees the advancement and growth of RIO Activities. Gives direction and leadership supporting the philosophy, mission, strategy, and annual goals and objectives to all research information technology and systems service programs.
Assumes primary accountability for disseminating and publishing all program information to create public awareness and support of the program.
Identifies, solicits, and cultivates community partnerships and collaborations to assist in the development and growth of the program.
Develops the metrics to identify and measure the success of the program. Responsible for measurements of research informatics service success and related evaluation.
Develops an annual budget and operating plan to support the operational activities related to RIO. Ensures program operates within approved budget.
Monitors and approves all budgeted program expenditures. Manages all program and project funds according to established accounting policies and procedures.
Ensures that each programs activities operate within the policies and procedures of the organization and activities comply with all relevant legislation / regulatory requirements.
Plays a key role in strategic planning. Works closely with leadership, internal and external colleagues and community residents to develop new initiatives to support the strategic direction of the RIO and implements long-term goals and objectives to achieve the successful outcome of RIO.
Builds and maintains a program evaluation framework to assess the strengths of the RIO service programs and to identify areas for improvement.
Monitors the program activities on a regular basis and conducts an annual evaluation according to the program evaluation framework.
Identifies and evaluates the risks associated with program activities and takes appropriate action to control the risks.
Reports evaluation findings to appropriate stakeholders and recommends changes to enhance each program, as appropriate.
Essential Duties
1. Directs one or more functional areas within an administrative department of the University and ensure compliance with University policies and procedures.
2. Directs analytic and research support for educational policies and planning and develops and approves administrative policies affecting assigned functional areas of the University.
3. Directs and establishes parameters for major projects for the department and University. 4. Interprets federal policies and regulations and educates staff and administration about regulations, restrictions, and the legal responsibilities of the University.
5. Directs and implements policy and program modifications and develops standards to ensure compliance with federal, state and local regulations.
6. Develops and administers an operating budget for the assigned department consistent with University policies and procedures.
7. Develops cost savings objectives and goals; authorizes major purchases and negotiates contracts that range from routine to complex in nature.
8. Establishes and implements long- and short-range goals for the functional area consistent with University goals and objectives.
9. Directs the development of related automated systems to support the function; determines office policies and procedures for use of automated systems.
10. Directs the evaluation and selection of vendors and negotiates contract details including work steps and pricing with the vendors on behalf of the assigned functional area.
11. Works with internal and external contacts to solve problems that range from routine to complex in nature. 12. Represents the University in discussions and negotiations with various governmental agencies.
13. Directs a staff of exempt and nonexempt employees. 14. May perform other duties as assigned.
Required Education and Experience
Bachelor’s Degree in related field. Eight years of experience or an equivalent combination of education and experience.
Required Skill / Ability 1 :
Demonstrated experience managing IT groups. Excellent organizational and leadership skills related to information services, data systems and technologies.
Required Skill / Ability 2 :
Ability to analyze requirements and develop and maintain systems and service level agreements for efficient operations of enterprise information services.
Required Skill / Ability 3 :
Demonstrated ability in budget administration, and ability to do resource projection / forecasting.
Preferred Education, Experience and Skills :
Degree related to Research and Information Technology, ex. Computer Science, MIS, etc., and a Masters degree in Health Administration, Business Administration or equivalent experience in enterprise-wide program management in health and research information technology.
Quantitative reporting of performance and use of Project Management tools.
Drug Screen
Health Screening
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements.
All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
COVID-19 Vaccine Requirement
The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here :
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position.
Employees will be assigned specific job-related duties through their hiring departments.