Front Desk Support PT

Job Description

Job Description

Family Service Inc., is a non-profit mental health counseling agency. We are comprised of several therapists with a variety of backgrounds and experiences.

Job Type : Part-time

Salary : $14.00 - $18.00 per hour

Schedule :

• Evening shift 12-7pm
• Monday to Friday - Weekends off to be with family and friends!

Basic Function :

The Family Service, Inc. Administrative Assistants are the first line of communication for the individuals accessing our services and are an essential component of making our agency run smoothly.

Administrative Assistants are responsible for scheduling appointments, collecting payments, gathering and updating records by obtaining the appropriate information from clients and setting up the insurance and paysources in preparation for billing.

Being skilled in Microsoft Office and AdvancedMD are necessary to perform the required tasks. A basic knowledge of how insurance works is helpful but not mandatory.

Family Service, Inc. Administrative Assistants must have excellent communication and customer service skills, as well as the ability to multitask and stay organized.

Responsibilities :

• Treat all clients and staff in a welcoming and professional manner.
• Answer phone calls and direct them appropriately.
• Ensure clients complete all paperwork necessary to ensure the intake process is accurate and efficient.
• Obtain complete and accurate client information, including insurance information.
• Collect copays and deductible amounts.
• Perform financial closing duties at the end of each day.
• Verify and update client information at each appointment.
• Fill in cancellations and no-shows with clients on the waiting list.
• Schedule appointments according to office guidelines and therapists preferences.
• Maintaining the therapist's schedules and preparing for the following day.
• Copy and scan client’s hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in AdvancedMD.
• Use AdvancedMD software to manage client records; reinforce and uphold patient confidentiality as required by HIPAA.
• Opening or closing the clinic.
• Perform verification of insurance coverage.
• Enter client payments into the AdvancedMD system.
• Type monthly statistical data reports and other reports as needed.
• Responsible for operating and maintaining office equipment.
• Inventory supplies / materials as needed.
• Maintain the cleanliness of the reception area.
• Alert supervisor to anticipated or actual problems and / or concerns in a timely manner, so that preventive measures and / or solutions may be initiated.
• Perform other duties as assigned

Qualifications :

• High School Diploma or equivalent.
• Fluent in the use of Microsoft Word, Excel and other applications.
• Experience working in a mental health environment as receptionist or intake personnel.
• Ability and willingness to work cooperatively with others.
• Maintains and exercises a high degree of discretion when dealing with confidential information.
• Flexibility in work flow
• Ability to multi-task in high-stress situations
• Proficient use or ability to learn multiple technology platforms

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