Job Responsibilities
Provide telephone, email and remote control to answer questions and resolve problems concerning computer software, hardware, network, telecommunications, or any other information related areas by using software database packages designed for various purposes.
Ensure every attempt is made to solve the problem or answer the question during the initial contact using the technology tools provided.
Accurately and promptly inputs all requests for services into the software tracking database and contacts or assigns the appropriate technical area if a problem cannot be resolved during the initial contact period.
Tracks and follow through on all requests to ensure complete resolution of the problem. Respond to voice messages left on phone.
Midlands Technical College is dedicated to providing excellent service to its students, employees, and the community.
Midlands Technical College is dedicated to providing excellent service to its students, employees, and the community.
This position is located on the Midlands Technical College Beltline Campus
Minimum and Additional Requirements
Associate's degree in Computer Science or Information Technology and two years experiences with troubleshooting of data communication equipment, office automation systems, processing of information or installation of hardware or software;
or high school diploma and four years' experience.
Preferred Qualifications
ust have knowledge of the latest Windows and Microsoft Office and working knowledge of the internet, especially those supported at MTC.
Demonstrate well-developed customer service skills that are oriented toward professionalism and sensitivity to customer needs.
Excellent communication skills both written and oral are preferred especially during consultation. Accurate communication with non-technical individuals on technical matters is a requirement.
Must possess the ability to converse well in person and by telephone. Must have the ability to work effectively in a highly organized manner, paying close attention to details.
Must be able to type 35-55 words per minute.
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