Front Desk Manager

Job Description

Job Description

We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us.

You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards.

Applicants should be strong leaders who love working with people. If this sounds like you, apply today! Compensation :

$20 - $22 based on experience

Responsibilities :

• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Generate occupancy reports and compile financial information for the general manager
• Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
• Make sure to adhere to the front desk budget and put in orders for office supplies as needed

Qualifications :

• Experience with MS office and bookkeeping skills desired
• Showcase exceptional multitasking, communication, and management skills
• At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
• Must possess a high school diploma or equivalent certification (GED)
• Hospitality experience of at least 1 year is required for this role

About Company

Located just outside of Seattle and Tacoma, La Quinta® by Wyndham Auburn provides a memorable stay in the Pacific Northwest.

Our modern hotel is steps from restaurants, shops, and entertainment in downtown Auburn, and just a short drive from the Muckleshoot Casino, Wild Waves Theme & Water Park, and Tacoma's commercial and museum district.

Downtown Seattle and Seattle-Tacoma International Airport (SEA) are also within driving distance. While you're here, settle in with free daily breakfast, a heated indoor pool, and our fitness center.