CARD SERVICES MANAGER

Overview :

Join the Best UNION Credit Union Around!

In 1964, OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks.

A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset, we are energetic, dynamic, and passionate about assisting our members with financial wellness.

Built on a foundation of union pride, OE Federal is a 1.4 billion company and the countrys largest labor-based credit union serving more than 100,000 members nationwide!

Our People Make the Difference! Are you looking to take on a dynamic and challenging role? OE Federal is seeking to hire a Cards Services Manager!

Your Purpose

In this dynamic and challenging role, you will build and lead the Card Services team to serve members by providing outstanding personalized service and responding to their card servicing needs in a prompt, efficient and accurate manner.

You will play a key role in developing the lifelong financial partnerships we value with each of our members.

This exciting role will oversee the Card Services operations department and interfaces with the Chief Operations Officer to ensure that departmental functions are handled with the highest operational efficiency.

Ideal Candidate Will Possess

Associates degree in an applicable field and minimum 4 years of work experience in a Manager-level role, or High School Diploma / GED and minimum 6 years of experience in a Manager-level role required.

Bachelors degree in a business-related field and two years of work experience in a similar role preferred.

• Knowledge and compliance of various card related operation support functions and applicable rules, regulations and statutory requirements of credit union compliance.
• Accredited Card Servicing Certification is preferred.
• Ability to effectively supervise, train, coach and develop department staff required.
• Excellent interpersonal, verbal and written communication skills required.
• Proficiency with Microsoft Office products, proficiency in Microsoft Excel is a plus.
• Bilingual in English and Spanish preferred.

What You'll Do

• Provides oversight for all operational card services programs, including all phases of mail order / instant issue debit and credit card processing, cardholder dispute activity, fraud detection and proactive risk management activities.
• Establishes, monitors and analyzes card portfolio metrics for ongoing management and optimization in partnership with Product Lifecycle Management department.
• Develops, applies and evaluates policies, processes and procedures for the department.
• Manage a moderate to high volume of incoming customer and employee support calls on a daily basis.
• Manage the department workload by developing and using statistics and trend reports.
• Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members.

Uphold a standard of professionalism actively fostering positive relationships internally and externally.

• Develop and maintain a comprehensive understanding of the credit unions products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Unions policies and procedures and current promotions.
• Perform other related duties as assigned.

Salary Range : $82,000 - $109,000

OE Federal Credit Union offers competitive compensation. The offered salary considers experience, education, training, internal peer equity, job location and other business considerations when extending an offer.

The salary outlined is based on working in Livermore, California. The salary range will adjust to the applicant's work location.

In addition to competitive salaries :

We offer superior benefits

• Medical, dental and vision benefits that cover the employee, spouse and dependents
• Retiree medical benefits
• A defined benefit Pension Plan with 100% employer contributions of $5.57 / hour
• $10,000 Life Insurance
• $5,000 Accidental Death and Dismemberment
• 11 Paid Holidays per year
• 17 days of Paid Time Off (PTO) to start
• Annual Performance Bonus Program Up to 5% of employees annual base paid on December 15

of each year

• A 401(k) plan
• OE Federal Membership For You and Family
• Employee loan discounts
• Casual dress code

Find your team, find your fit!

If you think this job is the right fit for you, fill out our on-line application. Our application is pretty simple - you upload your resume and answer a few job-related questions.

Once you have completed the application, your information will be sent to our Human Resources team instantly.