Device Support Engineer with CJIS CertificationVirtualVocations • Grand Rapids, Michigan, United States
Device Support Engineer with CJIS Certification
VirtualVocations • Grand Rapids, Michigan, United States
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A company is looking for a Device Support Engineer to troubleshoot and support their technology.
Key Responsibilities
Provide expert device support and quick assistance via live chat, alerts, and email
Collaborate with various teams to resolve camera support cases and enhance product recommendations
Share best practices with customer support to improve user experience with software and hardware
Required Qualifications
Minimum of 2 years of experience in device support engineering roles
Familiarity with technology products and support tools, preferably Salesforce or similar
Experience troubleshooting technical software and devices
Ability to work independently and manage multiple tasks effectively
Flexibility to work weekends as needed
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