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Lead Collections Specialist

VirtualVocations
Charlotte, North Carolina, United States
Full-time

A company is looking for a Lead Collections Specialist to manage delinquent credit card accounts.Key ResponsibilitiesService delinquent credit card accounts through various contact channelsAssess customer situations to provide relevant payment options and strengthen relationshipsManage and escalate risk and customer-impacting issues as neededRequired QualificationsHigh School Diploma or GED2+ years of collections experience2+ years of advanced-level experience in customer service1+ years of working-level experience in listening skills2+ years of advanced-level experience in compliance and system fluency

5 days ago
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