Home Medical Equipment Team Lead

ThedaCare
Neenah, WI, US
Full-time
Quick Apply

Job Description

Key Accountabilities :

Provides daily oversight of department, processes, workflows, and data collection, and applies critical thinking to ensure team members have the support and competencies to perform their duties.

Supports / leads department process improvements by engaging team members in reducing wastes and / or costs to support ThedaCare’s core values

Creates and adjusts department cyclic schedules to include PTO, FMLA, Sick that supports department volumes and core staffing needs.

Delegates work assignments as needed.

Facilitates and engages team members in communication via daily stats, huddles, and department meetings to support efficient workflows.

Provides feedback and coaching and escalates disciplinary needs to leader as appropriate.

Works in a team-based environment and functions as a back up resource during high demand and / or urgent situations involving rapidly changing priorities to support team and department needs.

Maintains competence and is the subject matter expert for department workflows, equipment / supplies, and is a super user for the computer software and programs utilized by team members.

Assists in the coordination of team member educational activities, training, and orientation to ensure team members are competent with department policies and procedures and regulatory compliance.

Provides input in to job performance appraisals

Escalates department issues, barriers, and resource needs to department supervisor or manager.

Leads and / or supports special projects that align with department work and functions.

Collaborates with multiple disciplines to effectively and efficiently provide patient care and achieve the desired patient outcomes.

Ensures positive patient experience and provides complaint resolution and service recovery to support putting the patient and family first.

Knows and understands when to expedite, escalate, and redirect issues and situations to leadership and / or other resources / departments.

Ensures department standard work and job aides are aligned with current workflow / processes

Qualifications :

High School diploma or GED preferred

Must be 18 years of age

Two years of experience in the healthcare, insurance, or customer service industries

American Heart Association Basic Life Support (BLS) or CPR

Physical Demands :

Ability to move freely (standing, squatting, kneeling, walking, bending, twisting, reaching, pushing, and pulling)

Sitting for longer periods of time (up to 30 mins or more) throughout the day

Repetitive hand motions of pinching, grasping and typing while using a computer and / or written communication

Ability to lift and carry up to a maximum of fifty (50) pounds

Work Environment :

Face to Face with customers in a fast paced, ever changing retail environment

Frequent up and down position changes throughout the day

Use of computers, phones and other office equipment throughout the work day

Increased noise levels within the work environment

Occasional interactions with verbally aggressive customers

Encounter some mechanical and electrical components on the HME products

Position requires compliance with department specific competencies.

Scheduled Weekly Hours :

Scheduled FTE : Location :

Location :

TC at Home - Appleton,Wisconsin

Overtime Exempt :

30+ days ago
Related jobs
ThedaCare
Neenah, Wisconsin

Supports/leads department process improvements by engaging team members in reducing wastes and/or costs to support ThedaCare’s core values. Works in a team-based environment and functions as a back up resource during high demand and/or urgent situations involving rapidly changing priorities to suppo...

ThedaCare
Neenah, Wisconsin

The Home Medical Equipment Specialist, Retail provides coordination of in-person, telephonic, and electronic home medical equipment referrals including respiratory medical equipment and supplies. Provides exceptional customer service either face-to-face or telephonically with customers and their fam...

Promoted
Taco Bell
Appleton, Wisconsin

Are you a people person with strong communication and attention to detail? You may be perfect for the Drive Thru Cashier position at Taco Bell - East Express in Appleton, WI. As Drive Thru Cashier, your responsibilities include: -Offering exceptional customer service to guests-Suggesting additional ...

Promoted
Keurig Dr Pepper
Appleton, Wisconsin

Merchandiser for Greater Oshkosh, Neenah, and Appleton.The Merchandiser is responsible for providing high-quality merchandising support for Keurig Dr Pepper brands like 7UP, Snapple, Core, Bai and other fan favorites to retail stores within the assigned territory.Merchandisers are responsible for st...

Promoted
DoorDash
Sherwood, Wisconsin

S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. ...

Promoted
Best Buy
Little Chute, Wisconsin

As a Retail Warehouse Associate, you’ll be part of an energetic and efficient team that’s dedicated to delivering tech products from the store’s warehouse to our customers when, where and how they need them. ...

Promoted
Amazon Warehouse
Stockbridge, Wisconsin

Amazon Delivery Station Warehouse Associate. Even with climate controls, temperatures can vary between 60°F and 90°F in some parts of the warehouse; on hot days, temperatures can be over 90°F in the truck yard or inside trailers. We have modern warehouses that are clean and well-organized. ...

Promoted
Greco and Sons
Combined Locks, Wisconsin

Greco & Sons is Hiring CDL-A Delivery Drivers in Appleton, WI!. License to drive - valid Class A Commercial Driver License (CDL) with a clean driving record. ...

Promoted
U.S. Venture
Appleton, Wisconsin

Schedule for this position is Monday - Thursday, 2:00pm - 10:30pm and Sunday, 1:00pm - 9:30pm or until job is complete.Schedules are subject to change based on business needs.Load, unload and stock tires and auto parts in a fast-paced warehouse environment using industrial vehicles such as a forklif...

Promoted
Allied Universal
Appleton, Wisconsin

Security Receptionist - Second Shift. As a Security Receptionist, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more. The Security Receptionist plays a critical role in the overall security program and in the succe...