Home Medical Equipment Team Lead

Job Description

Key Accountabilities :

Provides daily oversight of department, processes, workflows, and data collection, and applies critical thinking to ensure team members have the support and competencies to perform their duties.

Supports / leads department process improvements by engaging team members in reducing wastes and / or costs to support ThedaCare’s core values

Creates and adjusts department cyclic schedules to include PTO, FMLA, Sick that supports department volumes and core staffing needs.

Delegates work assignments as needed.

Facilitates and engages team members in communication via daily stats, huddles, and department meetings to support efficient workflows.

Provides feedback and coaching and escalates disciplinary needs to leader as appropriate.

Works in a team-based environment and functions as a back up resource during high demand and / or urgent situations involving rapidly changing priorities to support team and department needs.

Maintains competence and is the subject matter expert for department workflows, equipment / supplies, and is a super user for the computer software and programs utilized by team members.

Assists in the coordination of team member educational activities, training, and orientation to ensure team members are competent with department policies and procedures and regulatory compliance.

Provides input in to job performance appraisals

Escalates department issues, barriers, and resource needs to department supervisor or manager.

Leads and / or supports special projects that align with department work and functions.

Collaborates with multiple disciplines to effectively and efficiently provide patient care and achieve the desired patient outcomes.

Ensures positive patient experience and provides complaint resolution and service recovery to support putting the patient and family first.

Knows and understands when to expedite, escalate, and redirect issues and situations to leadership and / or other resources / departments.

Ensures department standard work and job aides are aligned with current workflow / processes

Qualifications :

High School diploma or GED preferred

Must be 18 years of age

Two years of experience in the healthcare, insurance, or customer service industries

American Heart Association Basic Life Support (BLS) or CPR

Physical Demands :

Ability to move freely (standing, squatting, kneeling, walking, bending, twisting, reaching, pushing, and pulling)

Sitting for longer periods of time (up to 30 mins or more) throughout the day

Repetitive hand motions of pinching, grasping and typing while using a computer and / or written communication

Ability to lift and carry up to a maximum of fifty (50) pounds

Work Environment :

Face to Face with customers in a fast paced, ever changing retail environment

Frequent up and down position changes throughout the day

Use of computers, phones and other office equipment throughout the work day

Increased noise levels within the work environment

Occasional interactions with verbally aggressive customers

Encounter some mechanical and electrical components on the HME products

Position requires compliance with department specific competencies.

Scheduled Weekly Hours :

Scheduled FTE : Location :

Location :

TC at Home - Appleton,Wisconsin

Overtime Exempt :