Are you a friendly, detail-oriented professional with exceptional customer service skills? Do you thrive in a fast-paced environment where you can make a positive first impression?
We're seeking a dedicated Concierge / Receptionist to join our team at The Village at Rockville!
At The Village at Rockville, we believe that exceptional care begins with a warm welcome. We're committed to providing a superior experience for our patients, visitors, and team members from the moment they enter our facility.
As our Concierge / Receptionist, you'll be the friendly face and helpful voice that greets our patients and visitors. This role requires a unique blend of customer service excellence, attention to detail, and the ability to multitask efficiently in a dynamic healthcare environment.
- Warmly greet and direct patients, visitors, and team members upon arrival
- Manage multiple phone lines, answering calls promptly and professionally
- Check-in patients, verifying and updating their information in our system
- Maintain a clean, organized, and welcoming reception area
- Assist with various administrative tasks
- Provide general information about our community and services
- Handle patient inquiries and concerns with empathy and professionalism
Requirements
- High school diploma or equivalent; some college education preferred
- One-year of experience as administrative support preferred
- Previous experience in customer service or healthcare reception
- Excellent verbal and written communication skills
- Strong organizational abilities and attention to detail
- Ability to multitask effectively in a fast-paced environment
- Exceptional multitasking skills without compromising on accuracy
- Strong problem-solving abilities and a proactive approach to customer service
- Flexibility to adapt to changing priorities throughout the day
- Commitment to maintaining confidentiality and professionalism at all times
Benefits
Exciting Benefits That Make a Difference
At National Lutheran Communities & Services, we believe that our team members deserve exceptional rewards for their dedication and hard work.
Here’s what you can look forward to when you join our mission-driven organization :
- Competitive salary
- Next day pay
- Up to $4,000 in tuition reimbursement annually
- Qualified employer for Public Service Loan Forgiveness (PSLF)
- Earn up to 5 weeks of PTO in your first year
- 403(B) retirement plan with employer matching
- Medical, dental, and vision plans
- Life and disability insurance (employer paid)
- Pet insurance
- Team member recognition program
- Discounted team member meals
- Opportunities for career development
- A chance to be part of a company that values inclusion and work-life balance
Job Type : Full-time - 8am to 8pm., with every other full weekend / holidays