Sales Associate - S&P Dow Jones Indices

About the Role

Grade Level (for internal use) :

S&P Dow Jones Indices

The Role : Sales Associate (Inside Sales covering South East Asia)

Sales Associate are tasked with focusing on positively impacting sales productivity within S&P Dow Jones Indices (SPDJI).

Drive sales efficiencies by reducing the administration burden on Sales Reps. As the main liaison to Customer Administration, you will facilitate the order to cash cycle in an accurate and timely manner.

This role will work closely with internal stakeholders to address customers’ administrative issues and administer complex deals.

The Team :

In this role you will collaborate with multiple teams including Sales, Legal, Finance, as well as other cross functional teams.

You will foster close working relationships with key stakeholders to ensure the commercial organization’s operations are successful for all revenue operations, engagements, and deliverables.

The Impact :

The primary purpose of this role is to support the Client Coverage during all stages of the sales cycle. Assist both existing and new clients.

Process new sales requests, cancellation, or amendments to existing agreements in coordination with SOS team. Work closely with Legal, Commercial Data Services, Finance and Client Services teams.

Various commercially focused projects / processes and analysis such as monthly price increases or unlicensed data access review.

Responsibilities :

• Process new sales orders, trials, cancellations for Data, IP and Custom and create Salesforce agreement profiles in coordination with SOS team
• Reply to client queries. Queries from existing clients may include subscription status, billing / reporting, invoice status.
• Performing Sanity checks on Invoices and billing
• Coordinate with Sales Associates and Client (and Client Services) regarding new licensing enquiries, data entitlement requests.

Help draft agreements. Pick up pending tasks when relevant sales associate is away.

• Maintain client account records, including third party license status (CUSIP, Ratings, etc.)
• Ongoing commercial tasks such as price increases, unlicensed access to our indices, analysis on various trends such as new subscriptions.
• Review Pending Book bi-weekly and ensure that all orders are billed on time and in line with business expectations and sanity checks (multiyear deals, invoicing, perm to bill)
• Work on existing accounts and manage the day-to-day end user care and maintenance of the accounts
• Drive customer satisfaction and adoption within existing accounts
• Monitor usage and keep Sales rep’s up to date with relevant statistics
• Ensure timely execution of all renewals on Sales Representatives’ account list
• Coordinate with DPM, Legal, Finance for order fulfillment cycle

What We’re Looking For :

• 1+ Years in Industry : Financial Services preferred
• 1+ Years in a Specialty / Discipline : Client Services, Sales Support or other similar role
• Experience using Salesforce preferred
• Manages own work with hands-on supervision
• Impacts quality, timeliness of results, and client experience of own team and related teams
• Developed communication and diplomacy skills to exchange complex information
• Uses judgment based on practice and precedence and accurately defines problems by trying to understand underlying factors / causes
• Demonstrable analytical and quantitative problem-solving skills
• Ability to communicate complex ideas effectively verbally, in writing and visually in English; Mandarin and Japanese will be an added advantage but not mandatory
• Bachelor’s degree in a related field
• Well-balanced strategic and operational mindset
• Ability to work collaboratively in a team environment
• Ability to balance daily duties and larger scale projects
• Intermediate knowledge of Excel and PowerPoint
• Demonstrable experience in scaling sales operations infrastructure for hyper-growth B2B operations
• Experience in sales operations / support, managing complex product contracts and data licenses
• Previous experience working across a fast-paced matrix organization partnering with cross-functional teams

About S&P Global Dow Jones Indices

At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum.

By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction.

We’re the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®.

More assets are invested in products based upon our indices than any other index provider in the world. With over USD trillion in passively managed assets linked to our indices and over USD trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.

S&P Dow Jones Indices is a division of S&P Global (NYSE : SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit

What’s In It For You?

Our Purpose :

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow.

At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People :

We're more than 35,000 strong worldwide so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it.

We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values :

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you and your career need to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks : It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awards small perks can make a big difference.

For more information on benefits by country visit :

Diversity, Equity, and Inclusion at S&P Global :

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation Powering Global Markets.

Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work.

It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.