A company is looking for a Tier 2 Customer Support Specialist to provide high-quality support to music industry professionals.
Key ResponsibilitiesTroubleshoot and resolve technical problems via chat and emailInvestigate and escalate bugs to the Engineering team and document feature requests for the Product teamContribute to process improvement initiatives to enhance support workflowsRequired QualificationsAt least 18 months of product support experience in a SaaS environmentExperience providing product support to external customers via chat and / or phoneExperience using customer support tools and CRM systems such as Intercom or ZendeskFamiliarity with bug tracking tools like Jira or AsanaFlexibility to work on holidays and weekends as needed
Tier 2 Customer Support Specialist
A company is looking for a Tier 2 Customer Support Specialist to provide high-quality support to music industry professionals. ...
Customer Support Specialist (Remote)
D Aceto Services LLC is seeking a dedicated and enthusiastic Customer Support Specialist to join our remote team. In this role, you will be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving any issues they may encounter. Document customer inter...
Customer Support Specialist
A company is looking for a Customer Support Specialist to assist customers and enhance their experience with the product. ...
Full Time/Entry Level Customer Support Specialist
As we continue to expand our operations, we are seeking a motivated and customer-focused individual to join our sales team as an Entry Level Customer Support Specialist. Facilitate sales presentations to customers with the goal of enrolling them in our clients available services Troubleshoot a...
Tier 2 Support Specialist
Key ResponsibilitiesAct as the final escalation point for tier 1 support, providing advanced troubleshooting and resolution guidanceInvestigate complex product functionality and performance issues, creating bug tickets as neededCollaborate with QA, product management, and engineers to troubleshoot a...
Customer Support Specialist
An industry-leading private aviation group is seeking a Customer Support Specialist to support its continued growth. Take customers’ phone calls and provide real-time tier 1 support and/or create a ticket for follow-up. The company develops Safety Management Systems (SMS) proprietary software and ap...
Technical Support Specialist Tier 3 - Clearance Required
In support of our customer, members of the team are responsible for providing full lifecycle support including analysis, design, development, integration, testing, procurement, deployment, security, training and sustainment for collection and antenna systems. Provide technical and engineering third ...
IT Specialist (Application Software) - Data Services Group
If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. IT Specialist (Application Software) - Data Services Group. The Information Technology Specialist wo...
Level 3 IT Support Specialist
A company is looking for a Level 3 IT Support Specialist to provide expert-level support for cloud services. ...
Project Mgmt Support SME - Technical Security and Signals Countermeasures (TSSC)
Serve as a technical security and intelligence analyst directly supporting the mission to lead, direct and support ICD 702 doctrine, requirements, and training to integrate, enhance, and optimize IC TSSC programs in the support of the protection of national intelligence. Support the preparation and ...