TikTok Shop - Global E-Commerce Service Project Manager

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators.

Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop (TTS).

SMT is looking for an experienced Global E-commerce Service Project Manager to drive strategic projects and operational excellence for global expansion.

Role & Responsibilities

• Develop, implement and manage new market launch readiness programs to ensure services with quality improvement on client satisfaction, process and cost efficiency
• Manage and prioritize global and regional projects related to TTS partners (Sellers and Creators) / customers (Buyers) experience and service quality.

Collaborate with cross-functional teams and stakeholders to identify, evaluate and address risks, opportunities and dependencies across project stages.

• Seek out cross-project synergies (across global initiatives, regional plans and inter-dependent projects) and ensure leveraged opportunities across all project initiatives and leverage data insights to identify gaps / opportunities to steer the project directions.
• Take ownership of end-to-end project management, such as overseeing the master schedule of initiatives, designing project plans, and ensuring that all interdependencies are identified and factored into the master schedule
• Create and maintain readiness documentation of all processes and procedures and ensure that all training materials are accessible for new delivery centers
• Keep track of key metric results and call out risks throughout the project period. Report project progress in proactive and timely manners.

Execute seamless handovers with regional service teams to ensure operations up and running.

Continuously drive improvement iterations with key business stakeholders to support excellent business metrics and future development by challenging the status quo & continuously questioning existing processes, products, and approaches.

Explore innovative solutions and explore new possibilities.

Qualifications

Minimum Qualifications

• BA / BS degree or equivalent practical experience. Good communication skills, fluency in English as a must.
• 3-5 years of Project Management experience in the tech industry, fast-paced, or high growth environment.
• Fast learner and team player capability. Proven experience in managing projects independently, delivering results in projects and managing stakeholder communications.
• Adaptable and able to navigate through ambiguity and a fast changing environment, with proven track record to thrive in a matrix environment.
• Strengths in logical thinking, problem solving, ability to work in a dynamic, deadline-driven work environment, attention to detail, and ability to multitask.

Preferred Qualifications

• Experience in e-commerce or marketplace platforms
• Proficiency in Mandarin is highly preferred, as it enables effective communication with our Product team stakeholders who primarily converse in Mandarin.

This skill is crucial for ensuring clarity in project discussions and ultimately enhancing project success and operational efficiency.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / cdpT2