Customer Service / Logistics Manager

Company : We make fish FUN! Providing crave-worthy, reimagined seafood experiences with every bite, Honey Smoked Fish Co.

is an entrepreneurial, rapidly growing manufacturer of ready-to-eat smoked salmon products. Once you try it, you will understand the meaning of crave-worthy.

Driven by our adherence to high quality, fresh ingredients, and our proprietary smoking process, we make the best tasting hot smoked salmon on the market that is a healthy, convenient protein, and can be used as an ingredient to elevate any meal or occasion.

We proudly serve the nation’s largest retailers including Costco, Sam’s Club, Kroger, H-E-B, Walmart, and Target, among many other retailers and distribution channels.

It may sound silly, but we collectively believe our team’s adherence to core values is the key to long term success. Commitment we give 100% of our effort, 100% of the time.

Continuous Innovation & Growth inherent drive to succeed, adapt, and innovate individually and as a team. Excellence we’re committed to providing crave-worthy quality products our customers expect, every time.

Teamwork we ask questions like how can I help? and are willing to work across departments. Doing The Right Thing we act in the best interests of our customers, employees, and business partners at all times.

Role : The Manager of Customer Service & Logistics is a pivotal leadership role in order fulfillment, customer service, logistics, and data management at Honey Smoked Fish.

You will be asked to roll up your sleeves’ and tactically execute, but also lead a small customer service team and collaborate cross-functionally to achieve business objectives.

If you have a high attention to detail, natural problem solver, collaborative, and thrive in a fast-paced smaller company environment, we can’t wait to hear from you! Responsibilities : Oversee and manage customer orders from B2B retail and wholesale customers and website orders, ensuring accurate and timely processing and adherence to lead times and MOQs.

Oversee and manage Vendor Managed Inventory (VMI) for Walmart, distributed through DOT Foods (3PL). Utilize Retail Link / Luminate / NOVA systems for sales and inventory reporting insights.

Oversee and manage all EDI partners through SPS Commerce, a third-party processing platform, including onboarding new EDI customers as needed.

Maintain and grow partnerships with refrigerated LTL and FTL freight carriers including negotiating rates and monitor costs.

Oversee customer specific requirements related to labeling and product setups. Oversee the customer service inbox, including customer complaints.

Lead collaboration across functions including sales, production, procurement, finance, and food safety. Qualifications : Bachelor’s degree, preferred.

Minimum of five (5) years experience in a customer service / logistics experience, preferably in the Food & Beverage industry.

Prior experience with Walmart and Vendor Managed Inventory, preferred. Innate problem solver that collaborates well in a food manufacturing environment.

Ability to work in an entrepreneurial environment sleeves rolled up’ approach. Operate with a sense of urgency, ownership, and maintains strong attention to detail.

Other : The role to be located in-office at our North Denver, CO headquarters facility. Travel requirements are minimal.

Benefits include flexible time off, majority company funded health insurance, dental insurance, vision insurance, and a 401(k) with an employer defined match up to 4%. Powered by JazzHR