Job Title : IVR Developer
Location : REMOTE
Job Description :
- Design and develop IVR call flows and AI-powered conversational bots using tools like Avaya OD, AEP, and Google Dialog Flow CX.
- Lead the migration of contact center applications from traditional systems to conversational AI platforms.
- Create and integrate conversational IVR flows and Dialogflow agents with backend systems and RESTful APIs using Java.
- Conduct comprehensive testing, debugging, and deployment to ensure seamless customer interactions.
- Collaborate with product teams for requirements gathering, sprint planning, and Agile scrum ceremonies.
- Perform code reviews, provide mentorship, and ensure adherence to project timelines.
- Implement speech-to-text and text-to-speech technologies to enhance efficiency.
- Maintain Avaya Experience Portal, configure campaign dialers, and monitor servers for IVR applications.
- Develop and maintain design documents, SOPs, and provide production support to ensure system stability.
IVR Developer
Design and develop IVR call flows and AI-powered conversational bots using tools like Avaya OD, AEP, and Google Dialog Flow CX. Create and integrate conversational IVR flows and Dialogflow agents with backend systems and RESTful APIs using Java. Maintain Avaya Experience Portal, configure campaign d...
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