Essential Functions :
- Responsible to support delivery operations from internal and external customers.
- Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships.
- Ability to deliver business results and handle multiple tasks in a past paced environment.
- Knowledge of Home Delivery XDT operations.
- Market Delivery Associate will be assigned daily tasks such as working alerts and queues, process customer order changes and utilize multiple order management systems.
- Customer management responsibilities included customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions.
- Interactions with 3PL service providers, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (BDC, RDC, etc.) and store operations.
- Effective problem solving, change adoption, team orientation and empowerment skills.
- Builds and maintains business relationships with Retail and Lowe’s Pro partners.
- Possess good oral, written skills and knowledgeable utilizing Microsoft office applications.
- Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experience.
- Work cases as assigned through case management system to ensure all customer issues can be resolved. Escalate issues appropriately to management as needed.
- Teamwork works cooperatively with others to accomplish of joint tasks and common delivery objectives. Contributes to positive environment, fosters collaboration and tangible contribution.
Minimum Requirements :
- High school diploma or equivalent
- 1 year of directly related experience
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Market Delivery Associate
Market Delivery Associate will be assigned daily tasks such as working alerts and queues, process customer order changes and utilize multiple order management systems. Responsible to support delivery operations from internal and external customers. Communication with customers to obtain feedback for...
Part Time Merchandiser Stocker
The Merchandiser is responsible for providing high-quality merchandising support for Keurig Dr Pepper brands like 7UP, Snapple, Core, Bai and other fan favorites to retail stores within the assigned territory.Merchandisers are responsible for stocking and displaying our products on shelves/coolers a...
Warehouse Worker - Hiring Asap
We are seeking a dedicated Warehouse Worker to join our team at a medical device facility located in the Sarasota area. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that mee...
Warehouse Associate-Bradenton (ESI), FL
Warehouse associate, you will facilitate moving product throughout the warehouse through the use of equipment in areas such as Receiving, Stocking, Shipping, Order Processing and Replenishment. As a company with local roots and global reach, we thrive on the diversity of our associates and the diffe...
Customer Service Representative - State Farm Agent Team Member
You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. As a Customer Service Representative - State Farm Agent Team Member with Darla Pettaway - State Farm Agent, you will generate...
Receptionist - State Farm Agent Team Member
As an Agent Team Member, you will receive. Ability to work in a team environment. ...
Customer Service Representative - State Farm Agent Team Member
As an Agent Team Member, you will receive. Collaborative spirit, thriving in a dynamic team environment. ...
Delivery Material Handler
Our Delivery Material Handlers work alongside our driver and are responsible for ensuring the proper delivery of building materials to the job site by using a forklift, crane, conveyor and/or by hand. Responsible for loading or assisting in loading and securing materials on trucks daily and at roof ...
Carryout Cashier
We Are Now Hiring Carryout Cashiers!. Carryout Cashiers enjoy working with the public and has a friendly, outgoing personality. ...
Customer Service Representative - State Farm Agent Team Member
You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. As a Customer Service Representative - State Farm Agent Team Member with James Meroni - State Farm Agent, you will generate t...