ServiceNow Platform Architect

Description

Job Schedule : Full Time

Standard Hours : 40

Job Shift : Shift 1

Shift Details : Occasional on-call responsibilities

Work where every moment matters.

Every day, over 38,000 Hartford HealthCare colleagues come to work with one thing in common : Pride in what we do, knowing every moment matters here.

We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.

With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Position Summary :

The Architect should have an overall understanding of the ServiceNow platform modules, risks, and integration possibilities.

The Architect is responsible for mentoring the team in solution design, development, and support of the platform. The Architect will also collaborate with business stakeholders throughout the organization to assess and determine how the platform can be levered to increase efficiencies, transform business processes and drive technology enablement.

Position Responsibilities :

Key Areas of Responsibility

Mentorship

Mentor the ServiceNow Platform team comprised of developers, administrators and analysts

Provide technical guidance and mentorship to development teams, ensuring industry best practices

ServiceNow Platform

Understands how to convert existing workflows into the ServiceNow standards

Design end-to-end solutions on the ServiceNow platform, maximizing out-of-the-box features

Provides guidance to ensure that all updates, enhancements, changes, and projects are completed with minimal bugs and defects

Manage integrations with external systems via APIs, REST, SOAP, and other methods

Manage multiple initiatives and workstreams simultaneously

Create / update detailed documentation of all products including but not limited to design documentation, technical operations, support documentation, and release notes.

Develop UI changes within the platform

Relevant modules include, but not limited to : ITSM (incident, change, problem, service request), CMDB, Discovery, Service Mapping, HAM, SPM, HRSD, Onboarding, Employee Service Center, Knowledge Management, Virtual Agent, HR Agent / SOW Workspace, Reports / dashboards and AI search.

Maintains governance in accordance with product and service owners.

Ensure all work adheres to standard work, policies, and best practices for development and platform maintenance.

Maintains compliance with system policies regarding sensitive data.

Working Relationships

Job Title of Individual(s) Reports To : ITS ServiceNow Platform Director

In-Direct Reports : 3

Nature of Supervision : Mentoring on the ServiceNow platform to the ServiceNow Platform Analysts / Developers.

Internal : HHC Staff, IT Technical, Application and Security Teams

External : Vendors

Qualifications

Education

Bachelor’s degree in Information Systems, HealthCare Management, Business Administration, or related field. Extensive experience may substitute for education.

Experience

Minimum : Five (5) years’ progressive experience on the ServiceNow Platform

Preferred : Five (5) or more years’ progressive experience on the ServiceNow Platform

Licensure, Certification, Registration

Minimum : ITIL, CSA, At least one CIS

Preferred : ITIL, CSA, CAD, CIS-ITSM, CIS-HR

Knowledge, Skills and Ability Requirements :

ITL and SDLC,

CMDB data models,

CDSM,

HTML, CSS, and JavaScript,

APIs such as REST & SOAP,

Business Rules, Client Scripts, UI Policies, UI Actions, Flow Designer,

Ability to read and understand oral and written instructions, and effectively communicate information,

Strong analytical and problem-solving ability

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.

We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure work / life balance.

Every moment matters. And this is your moment.