Process Excellence, Senior Manager

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

This is a hybrid position where it is required to go into a CVS office three days a week. There are many CVS offices located all over the country in cities that are not listed on the job requisition.

If you are interested in the role, please apply. If you are one of the top applicants, the recruiter will reach out and can help determine if there is a CVS office within an a commutable distance from you.

Position Summary

The Process Excellence Senior Manager provides expertise on internal processes and administers workflows to department teams.

Oversees the performance management, process optimization, and analysis functions. Aligns department processes to ensure efficiency, effectiveness, and compliance with organizational goals.

Improves productivity and contributes to the success of the organization.

This role is responsible for the Business Process Management (BPM) and process improvement initiatives for the organization.

You will be responsible for analyzing, designing, optimizing and implementing CVS technology processes to drive operational excellence and ensure the highest level of quality and efficiency.

What you will do :

• Business Process Management : Create the baseline documentation for current processes.
• Project Management : using prescribed project execution methodologies such as Six Sigma, Agile, Lean and Waterfall, collaborate with cross-functional teams to achieve business results.
• Process Mapping : Create clear and concise visual representations of existing processes to establish a current state understanding and identify bottlenecks, inefficiencies, or areas for improvement.
• Process Analysis : Perform a thorough analysis of business processes, identifying areas for improvement and implementing key performance indicators (KPIs).
• Process Redesign : Design optimized future-state processes that align with the organization's goals and objectives, focusing on streamlining workflow, reducing inefficiencies, and promoting a seamless user experience.
• Digitization : Work closely with IT teams to implement process improvements using digital tools.
• Change Management : Collaborate with stakeholders to help them understand the changes being made, secure their buy-in, and ensure a smooth transition during the implementation phase.
• Process Optimization : Implement improvements to processes through the use of technologies, automation, and workflow modifications.
• Documentation : Prepare and maintain detailed documentation including process flow diagrams, standard operating procedures (SOPs), and change control documentation as needed.
• Continuous Improvement : Regularly evaluate the effectiveness of updated processes and continuously seek to refine and iterate on these improvements, ensuring agility and adaptability within the organization.

Required Qualifications

7+ years of progressively responsible experience, with a background in process engineering, analysis, and change management.

Technology background desired.

• Problem solving skills including ability to analyze complex problems, identify root causes, and develop innovative solutions using Six Sigma tools.
• Lean Six Sigma Green Belt certification desired
• Strong critical thinking, troubleshooting, and decision-making skills.
• Experience with Business Process Management (BPM)
• Proficiency using process mapping tools (Visio, Mural, etc)
• Excellent verbal and written communication skills.
• Excellent analytical skills.
• Ability to build and manage relationships to secure necessary resources that may not be under direct control.

Preferred Qualifications

Project leadership experience in complex, intra-unit, or enterprise-wide initiatives desired.

• Prior experience working with a technology platform or in Infrastructure desired.
• Experience with project management methodologies to plan, execute, and monitor process improvement initiatives. Ability to manage multiple projects concurrently and meet deadlines.

Education

Bachelor's degree in Computer Science or Business, or equivalent combination of education and work experience.

Pay Range

The typical pay range for this role is :

$118,450.00 - $267,800.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off ( PTO ) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.