Responsible for the supervision of all personnel within their department. Schedules and instructs all service personnel on an assigned shift.
Assigns stations to servers. Greets guests as they enter the dining area and seats by rotation. Notifies service personnel of price changes and handles guest complaints.
Insures proper service and food presentation. Assists service personnel when needed. Observes service personnel performance and appearance and makes recommendations to Food and Beverage Manager.
Duties :
- Schedules dining room personnel.
- Hires and trains new employees.
- Ensures on-going training of personnel.
- Councils and terminates as necessary.
- Ensures proper service and makes adjustments to guests checks in event of legitimate guest complaint.
- Greets and seats guests.
- Ensures that food is prepared and served according to the specifications.
- Maintains departmental payroll.
- Maintains labor statistics per Columbia Sussex Corporation specifications.
- Supervises dining room area during meal periods.
- Assigns stations to service personnel.
- Guarantee stations are sufficiently supplied.
- Checks for the cleanliness of stations.
- Takes an active part in pre-meal meetings.
- Assist all staff throughout shift.
- Knows all menu and bar items and prices.
- Conforms to all liquor laws.
- Knows all hours of operations pertaining to the Hotel.
- Knows seating chart and table numbers.
- Ensures all dining area equipment is in good working condition.
- Practice TEAMWORK.
- Knows safety and emergency procedures.
- Maintains a good personal appearance.
- Adheres to all Health and Safety Standards.
- Attend all Hotel and Department Meetings.
- Performs other duties as directed by management.
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