Account Manager/ Customer Service Representative

Account Manager / Customer Service Representative - Berea, OH, United States, Hybrid to the office 3 days a week

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence.

People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job :

As an Account Manager / Customer Service Representative, you’ll be part of our Industrial team working as a hybrid employee. You’ll get to :

• Develop strong relationships with key customer contacts
• Enhancing customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business
• Develop, review, and maintain a customer scorecard to address any positive or negative facts about the customer accounts
• Identify customer needs and wants for product, service, and support; design new programs or initiatives that are customer-specific to enhance the profitability of customer and company
• Collaborating with management on sales goals, planning, and forecasting
• Become a subject matter expert on our products, processes, and operations
• Attend industry tradeshows and product demonstrations
• Ability to travel for customer visits periodically
• Manage customer scorecards through collaboration

The Person :

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good?

In fact, you embrace it. You also have :

• Bachelor's Degree in Marketing, Sales, or Communications preferred
• Minimum of 2 years demonstrated success leading customer growth with key accounts
• Outstanding ability to build teamwork and trust across multiple internal stakeholders
• MRP experience (JD Edwards, SAP, etc.)
• Moderate to advanced Excel knowledge
• Excellent organization skills to ensure follow-up both internally and externally

The Details :

You’ll receive a competitive salary and a great benefits plan, including :

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More :

We want our company to be a place you’ll want to be and stay. Being part of our team means you’ll get to :

• Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Have access to a wealth of learning resources, including our digital learning portal.
• Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
• Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world.

We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial.

We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

LI-MW1

LI-Hybrid

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe.

Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker.

Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history.

Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.

0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet.

We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement.

And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You’ll Also Get

Career Opportunity : Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development :

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture :

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done.

You’ll find we like to have fun here, too.

Purpose-Driven Company :

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement :

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at .

Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.