Field Service Technician

Job Description

Job Description

National Carwash Solutions, Inc. has grown over the past 45 years to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry! NCS has world-class brands that are backed by the largest service network in the country with more than 300+ dedicated service professionals and growing!

NOW HIRING Field Service Maintenance Technicians!

IF YOU WANT TO WORK FOR THE BEST JOIN NCS + APPLY TODAY! - Come join us for an extraordinary career in a high growth, team-oriented company!

Position Salary Range : $26+ per hour. Starting Pay : Based on experience + education. Benefits :

• Medical, Dental, and Vision.
• 401(k) Retirement and Savings Plan with matching contribution.
• Life, AD&D, Accident and Critical Illness Insurance.
• Short Term Disability.
• Vacation, Sick and Holiday pay.
• Health Saving Account and Flexible Spending Accounts.
• Pet Insurance.
• Employee Assistance Program.
• Opportunity for Short Term and Long-Term Incentives.

Position : The Field Service Maintenance Technician (FST) operates on-site to perform preventive maintenance, repair equipment, and install replacement parts related to NCS car wash equipment and accessories.

The FST will provide exceptional customer service, along with training customers on basic car wash equipment maintenance.

What You’ll Do :

• Perform service work on car wash equipment and accessories including troubleshooting of electrical, and mechanical problems to ascertain the needed corrective action.
• Replace, repair, or adjust parts and systems as necessary.
• Inspect, calibrate, and check all chemicals.
• Advise customers of necessary service work and make recommendations to customers regarding replacement of worn or damaged parts, systems, etc.
• Inspect equipment to ensure proper function.
• Provide information and training to customer regarding proper operation and general maintenance of equipment.
• Develop and maintain good rapport with customers, constantly striving to provide Positively Outrageous Service and ensure customer satisfaction.
• Deliver parts or supplies to customers.
• Complete work orders, expense reports, and daily and weekly time logs.
• Maintain up-to-date knowledge of equipment changes or modification through various resources such as training seminars, maintenance manuals, and service bulletins, or engineering documents, as well as individual research and other correspondence.
• Maintain proper inventory of parts on service vehicle and in warehouse; reports level of field inventory as required.
• Comply with all service policies and procedures.
• Keep Service Manager informed of all significant problems, progress or difficulties.
• Other job related duties as assigned.

Physical Requirements :

Ability to lift items of light to heavy weight, up to 75 lbs.

What You Need :

• High school diploma or equivalent.
• Minimum of 3 years’ experience :
• As a field technician or related technician.
• Industrial Mechanical, Pneumatics, PLC experience.
• Electrical Experience - including 3 phase.
• Clean driving record with no more than three (3) moving violations within the past 5 years; no more than two (2) preventable, at-fault accidents within the past 5 years.
• Ability to travel assigned region on a daily basis; may include overnights as needed.
• Ability to work rotating on-call weekend schedule, as assigned.
• Ability to use basic math and writing skills.
• Capable of accurately reading and interpreting schematics and blueprints.
• Ability to comprehend and interpret equipment, operating, and maintenance manuals and instructions.
• Ability to successfully work independently or within a team.
• Forklift experience / certification desired but will train.
• Committed to customer satisfaction and ability to adapt / respond to different personalities.
• Ability to multi-task, prioritizes, and manages time effectively.
• Intermediate computer skills, and email communication.
• Excellent communication and organizational skills.

National Carwash Solutions, Inc. is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce.

We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.

Grow your career supported by an energized and passionate team, professional development, training, flexibility and opportunities for advancement.

We offer competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.