HCM Benefits & Integrations Specialist

Thread is a human capital management company which delivers superior personal service and great technology. Our mission to build high-performance, high-culture companies, is not something we just say;

it's something we practice. We believe in delivering wow to those we come in contact with and that includes our team. Happy employees make happy clients, which helps everyone grow.

We're connecting people and technology for a better workplace and are looking to add an HCM Benefits Specialist.

Summary

The Benefits & Integration Specialist partners with clients utilizing our benefits platform and retain clients through advanced system and benefit knowledge, effectively prioritizing issues and managing workload and by providing outstanding customer service.

Duties begin with an in-depth consultative needs analysis, which is used to define Benefits system setup and configuration, which will optimize client time, efficiencies, processes, and reporting.

The Benefits & Integration Specialist will ensure accurate conversion, setup, and training of benefits by working closely with 3rd party vendors, carriers, and Brokers.

This position provides a positive and high-quality service to all new and existing clients on-boarding with Thread and requires a thorough understanding of overall iSolved HCM product capabilities to apply best practices for client benefits administration both during initial implementation and ongoing for support as subject matter expert and during significant events such as Annual Open Enrollment.

Top 5 Responsibilities

• Benefit Plan & Open Enrollment Setup - Provide an in-depth consultative needs analysis for new and existing clients to define iSolved Benefit & ACA system setup and configuration, which will optimize client time, efficiencies, processes, and reporting.
• Advanced Benefit & Broker Support - Provide Tier 3 support for iSolved Benefit-related issues for new and existing clients across our Implementation and Support Teams.
• 3rd party Integration Setup & Support - Manage our 3rd party integration relationships for both setup and ongoing maintenance.
• ACA & Annual Enrollment Maintenance - Assist clients with ACA-related setup and support, in addition to project managing our existing clients' annual enrollments.
• Benefit Compliance SME

REQUIREMENTS

• Two to three years experience in employee benefits administration using SaaS HCM
• License in Life, Health insurance products, CEBS, CBP PHR, or SPHR a plus.
• 3+ years in a customer facing role and a passion for helping others and providing award-winning support every day
• Advanced knowledge of Microsoft Excel.
• Interest in gaining knowledge on payroll tax, human resources, and benefit related topics.
• Previous HR industry or HR & Benefits technology experience is a plus.

Thread is an equal opportunity employer.