Job Summary :
Perform day-to-day administration and support of applications. Evaluates, documents, implements, tests, and performs incident resolution and root cause analysis of a variety of applications.
Work with various software environments, operating systems, and computer hardware platforms. Assists with application projects based on the direction of IT Business Systems Supervisor and IT Business Systems Manager.
Work with end-users as well as with other IT professionals. Act as liaisons between vendors and IT as well as provide support for all applications.
Job Duties :
- Implement and troubleshoot systems, including hardware and software.
- Maintain accurate system documentation, procedures, and logical and physical diagrams. Collects and reviews system data for troubleshooting purposes.
Calls software vendors, if needed, to request assistance in troubleshooting. Coordinates with appropriate management personnel in implementing changes.
Take ownership of minor tasks, problems, or operational efforts. Knowledge of internal business processes as they relate to the applications and make recommendations as needed.
Act in a supporting role on larger project and maintenance efforts.
- Participates to ensure application compliance, such as MICS, PCI, and HIPPA.
- Performs product evaluations, recommends and implements minor products / services. Work with some supervision / oversight and learns new technologies through the use of self-study materials.
Ability to articulate technical information clearly and simply to customers or other non-technical personnel. Provide support for 24x7 business operations including on-call.
Follow incident, problem, and change & release management processes. Multi-task and work in cross-functional teams.
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