Cloud Systems Engineer (Information Technology Analyst 3 (40 Hour) (Hybrid)

Are you passionate about working in the IT field? If so, we encourage you to check out this opportunity!

If you are interested in applying for this job, please make sure you meet the following requirements as listed below.

The State of Connecticut Department of Administrative Services (DAS) Bureau of Information Technology Solutions (BITS) is looking for a mid to senior-level Cloud Systems Engineer (Information Technology Analyst 3) who will act as a cloud evangelist and help drive the State of CT’s cloud adoption strategy.

The position will focus on driving technology, operational excellence, and process automation across multiple platforms.

WHAT WE CAN OFFER YOU

• Work for a Forbes top company - Forbes’ : State of Connecticut Ranked One of the Best Employers of 2023
• A competitive starting salary
• Excellent state benefit package, including health and dental coverage
• Generous paid time off
• Retirement plan options
• Alternate work schedules
• A culture that encourages work-life balance

DISCOVER THE OPPORTUNITY TO

• Promote and facilitate the adoption of the enterprise cloud strategy at scale
• Support the implementation of enterprise cloud initiatives, including strategic alignment, design, implementation, automation, production readiness, and documentation
• Design and develop automation solutions for cloud platform management
• Support other teams, work collaboratively with other team members, communicate effectively, and foster team success
• Jump into troubleshooting efforts as needed

POSITION HIGHLIGHTS

• Monday - Friday
• Full-time (40 hours per week)
• First shift (8 : 00 AM - 4 : 00 PM)
• Location : 55 Farmington Avenue in Hartford, CT
• Hybrid work environment (combination on-site and remote work)

Selection Plan To Apply :

In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening.

You must specify your qualifications on your application.

• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
• Ensure that your application is complete and detailed before submitting it.
• Please select all location(s) and shift(s) you are willing to work on your application.
• In order to receive educational credits toward qualification for this job posting, the institution must be accredited.
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying.

FOR ASSISTANCE IN APPLYING :

Please visit our "Applicant Tips on How to Apply" page.

Important Information After You Apply :

• This posting may require completion of additional referral questions (RQs).
• Although applicants will receive correspondence via email, they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status.
• Note : At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.
• Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.

PURPOSE OF JOB CLASS (NATURE OF WORK) In a state agency Information Technology (IT) environment, this class is accountable for performing the most complex and technical support work and / or acting as a working supervisor of Information Technology Analysts engaged in information systems development or technical support.

EXAMPLES OF DUTIES

• All Functional Areas : Diagnoses host system problems and develops and coordinates resolutions; manages planning, analysis, design, selection, installation and implementation of new technologies;
• evaluates new technologies; tests and evaluates new hardware and / or software; makes recommendations for hardware and / or software purchases;
• determines interface and utility requirements and creates design specifications; acts as liaison to hardware and / or software vendors, system developers, programmers and management;
• develops and implements network and system security guidelines; makes recommendations for migration and upgrade directions;
• trains operators, systems developers and users on new procedures; conducts system performance analysis, tuning or storage management;
• conducts technical training programs for IT staff; acts as project coordinator overseeing other technical staff and support personnel;
• plans, coordinates and directs multiple projects of assigned staff; reviews work of assigned personnel; calculates project time and cost estimates;
• prepares necessary procedural specifications to meet design requirements; arranges necessary hardware and software availability;
• oversees hardware and software vendors; manages project budgets and schedules; reviews work of assigned Information Technology Analysts and serves as consultant and / or troubleshooter;
• reviews documentation work of assigned staff; communicates with business owners and management; facilitates meetings; assists in development of information technology policies, procedures and standards;
• participates in Request for Proposal (RFP) process; implements disaster recovery plans, assists in determining critical applications and personnel, or ensures offsite backups;

defines data flow; performs related duties as required.

• Working Supervisor Use : Plans unit workflow and determines priorities; schedules, assigns, oversees, and reviews work; establishes and maintains unit procedures;
• provides staff training and assistance; conducts or assists in conducting performance evaluations; acts as liaison with operating units, agencies, and outside officials regarding unit policies and procedures;

make recommendations on policies or standards; prepare reports and correspondence; performs related duties as required.

• Systems Programming : Performs the most complex duties related to application development; develops and implements system programming standards;
• configures and installs host-based application packages; maintains host operating systems; installs and upgrades host and / or Front End Processor (FEP) operating system software;

performs other related duties as required.

Software Development : Configures and installs host-based application packages; analyzes upgrades for complex applications to determine functionality and necessary software customization;

writes program specifications and systems specifications; designs forms, screens and reports; performs related duties as required.

Database Administration : Provides advanced level database support and troubleshooting; designs, installs, tunes and maintains integrity of major host-based database;

leads integration efforts, transitioning applications to new technology; performs related duties as required.

Network Support : Designs and implements complex communications networks; diagnoses and resolves problems using network management systems and utilities;

performs related duties as required.

• IT Security : Develops, tests and maintains agency disaster recovery plans designed to restore IT system operability; develops process and procedures in support of IT Business Continuity Planning;
• conducts platform recoverability assessments and Business Impact Analysis (BIA) to determine and assess the impacts associated with disruptions to business functions;
• conduct risk analysis of IT environments by assessing administrative, technical and physical safeguards; performs IT investigations to include maintaining chain of custody procedures;

performs forensics and documents detailed reports of findings; performs related duties as required.

• KNOWLEDGE, SKILL AND ABILITY Considerable knowledge of principles and techniques of systems analysis, design, development, and computer programming;
• considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions;
• considerable knowledge of programming languages; considerable knowledge of project management principles and techniques;
• considerable knowledge of principles, problems and techniques of data processing and data communication operations; considerable knowledge of data processing and data communications equipment and diagnostic tools;
• considerable knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; considerable knowledge of principles of complex computer operating systems;
• knowledge of principles and techniques of business information systems re-engineering; knowledge of network protocols and architecture;
• knowledge of practices and issues of systems security and disaster recovery; knowledge of applications systems development principles and techniques;
• knowledge of principles and practices of data base management; considerable interpersonal skills; considerable oral and written communication skills;
• considerable problem solving skills; considerable technical problem solving skills; considerable analytical skills; considerable ability to prepare correspondence, manuals, reports and documentation;
• considerable ability to analyze and resolve operational and communications problems; considerable ability to analyze and debug complex software programs;

considerable ability to identify, analyze and resolve complex business and technical problems; some supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE Seven (7) years of experience in information technology (IT) operations, programming, systems / software development or another IT related field.

• MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE One (1) year of the General Experience must have been at the full professional working level with responsibility for performing a full range of complex technical support functions in such areas as : assisting in the design, implementation and management of a major communications network;
• providing technical and administrative support for a wide area network (WAN) or mini-computer system; assisting in the installation and maintenance of major sub-systems or installing and maintaining other host and / or network software;
• participating in the design and development of system applications; serving as a project coordinator responsible for coordinating the design, development, programming and implementation of moderately complex information systems projects;

performing any closely related complex technical support function. NOTE : For state employees this is interpreted at the level of Information Technology Analyst 2.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.

2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

• Experience with cloud services administration
• Experience with securing cloud infrastructure services
• Experience with translating cloud infrastructure and design into actionable deployment
• Experience with standards and governance across platforms

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Remote working / work at home options are available for this role.