Client Patient Liaison Small Miracles Animal Hospital 8600 Pearl Rd, Strongsville OH 44136 Benefits : 401(k) 401(k) matching Dental Insurance Health Insurance Vision Insurance Employee Discount Paid Time Off Job Type : Full Time About Us : Our mission statement is Focusing on wellness, one miracle at a time .
Small Miracles Animal Hospital is a privately owned practice rooted in philanthropic beliefs. We are Cat Friendly and practice Fear Free principles.
As we are a private company, we can practice exceptional care based on doctor recommendations (not corporate standard operating procedures), at fair prices.
Our hospital family is an extension of our own and through a proper work-life balance, we hope to help them achieve their personal and professional goals.
- Job Responsibilities include but are not limited to : Greet all clients and their pets in a friendly and professional manner Coordinate the flow of pets and owners in the lobby;
- placate owners distressed by long wait times, scheduling glitches and other problems Perform cashiering duties, process refunds, returns and credits Answer the phone, check voicemails and return client calls Respond to clients, schedule appointments and log prescription requests though PetDesk Answer and send emails and faxes to clients, other veterinary practices and businesses Receive and distribute incoming mail;
process outgoing mail Scan in any necessary documents and attach to patient medical records Input data into Veterinary Software System to schedule patients, check patients in and out, update medical records and log communication Support Vet Tech & Veterinary staff when needed Maintain cleanliness and organization of the reception area Minimum Qualifications / Requirements : High school diploma, GED or equivalent combination of education and / or experience Must be flexible with scheduling and able to work evening hours Ability to learn basic veterinary medicine terminology including names of medications, vaccinations, and routine testing to be able to confidently discuss with clients Previous experience working in a veterinary facility Ability to multitask and work in a fast paced environment Proficient computer skills, including experience with veterinary software systems Excellent communication and interpersonal skills Must have a genuine love for animals and their well being Powered by JazzHR
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Job Responsibilities include but are not limited to: ● Greet all clients and their pets in a friendly and professional manner ● Coordinate the flow of pets and owners in the lobby; placate owners distressed by long wait times, scheduling glitches and other problems ● Perform cashie...
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