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Support Lead

VirtualVocations
Saint Paul, Minnesota, United States
Full-time

A company is looking for a Support Lead to manage the domestic support team and resolve customer issues.Key ResponsibilitiesTrain and mentor front line customer service representativesAssist in account management and supplier configurationTriage and resolve payment-related issues and operational problemsRequired QualificationsBachelor's degree in a related field or equivalent work experience3-5 years of experience in a customer support role, preferably in tech or e-commerceStrong understanding of payment processing and account managementFamiliarity with file-based and API integrationsProficiency with customer support software and tools

9 hours ago
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