Under the direct supervision of the Supervisor of Youth Services, Assistant Supervisor or Librarian, the Part Time Library Assistant is responsible for providing exemplary customer service at designated Youth Services service points and throughout the Library, as well as over the phone and by electronic means.
This person may suggest patron reading materials, perform item retrieval tasks, patron and item data entry and plan and run programs.
Hours of Work : 12 hours weekly to be determined by Supervisor based on Library needs, typically covering mornings, evenings and some weekends.
Provides assistance to library patrons, focusing on children, tweens, teens and their adult caregivers, at Youth Services service points and by phone.
Helps library users locate desired information and resources and makes them available as soon as possible. Suggests patron reading materials.
Utilizes Library's computer systems and related technology to process library returns, checkouts, renewals, reserves, registrations and collect fines and fees.
Sorts returned items for shelving and may shelve items. Processes returns and requests incoming and outgoing from network libraries.
Assists patrons with museum pass information, event and study room registration and related library services.
Processes reserve and inter-library loan requests from patrons or other libraries; places requests in the database; receives materials from delivery and packages them for delivery.
Notifies patrons of item availability.
Follows and adheres to department, City and other government rules, regulations, policies and procedures.
Assists library users in the use of library computers and other equipment and technology. Is familiar with the standard operation of all technology and equipment in service with the public in their assigned areas and can perform first pass troubleshooting of that equipment.
Promptly uses established protocols to inform IT support staff of problems that do not respond to initial troubleshooting.
May develop and conduct public programs and help to promote library services.
May attend and participate in Department and other meetings and special events.
Performs other duties as required.
This is a non-benefited position
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