Senior Collections Specialist

Job Description

Job Description

About the Company :

Grant Cardone Enterprises (GCE) is the world leader in education, consulting, and management for small businesses around the world.

Founded by renowned business expert, Grant Cardone, Grant Cardone Enterprise has helped small businesses grow and scale for over 30 years.

Cardone's strategies are taught through online programs, workshops, one-on-one coaching, and large scale events.

Thanks to his 3 decade track record helping over 2 million businesses 10X their revenues, the Grant Cardone Enterprises empire now spans Business Education, Investment, Private Equity, Philanthropy, and Technology Development.

Position : Senior Collections Specialist

The Senior Collections Specialist will Initiate calls and correspond with clients regarding past due balances to ensure that the company receives payment for goods and services offered to clients.

Responsibilities :

Monitor accounts to identify outstanding debts

Manage multiple delinquent accounts for debt collection efforts.

Investigate and resolve discrepancies in payments or account balances.

Negotiate payoff deadlines and payment plans.

Establish and maintain effective and cooperative working relationships with clients.

Handle questions and complaints.

Review Accounts Receivable balances with the Finance Department monthly.

Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Follow all company policies and state and federal laws applicable to debt collection.

Overcome objections and negotiate payments to help the customer regain current account status.

Attend team meetings, support other company initiatives as needed.

Perform other duties as assigned.

Manage flow of information and communication with external collection agencies

Record and monitor department KPI’s

Reporting as necessary

Requirements :

Experience with managing a team and collaborating with multiple departments

Strong problem-solving skills.

A minimum of 3 years experience in consumer collections. Call center experience is a plus.

Previous experience in meeting and exceeding your monthly goals.

Excellent communication, customer service and negotiation skills required. Must be able to successfully collect on past due accounts.

Strong organizational and task management skills required.

Strong motivation and hustle - desire to be very successful and collect on past due accounts.

High comfort level on the phone for long periods of time.

Strong computer skills using Excel Spreadsheets, Word, and Ecommerce Platforms (Stripe, Shopify, and other Ecommerce marketplaces)

Strong working knowledge of Federal and State regulations regarding the collection of debts from consumers.

Physical Requirements :

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

This is a full-time position, Monday-Friday 9am-6pm, that requires day, evening, and weekend availability. This position is located in Aventura, Florida and some travel is required.

Cardone Enterprises is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medicalcondition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.