Job Description
Job Description
At Abrams Benefits, Inc., we believe in delivering exceptional service to our clients. As a growing player in the insurance industry, we're seeking a dynamic individual to join our team as Customer Service Representative (CSR).
You'll play a vital role in managing insurance inquiries, resolving client issues, and contributing to the overall success of our office.
Here's what you can expect :
Key Responsibilities :
Customer Service Focused :
- Efficiently handle insurance inquiries and claims with keen attention to detail.
- Respond promptly and effectively to client issues, ensuring their utmost satisfaction.
Administrative Support :
- Answer phones and provide administrative support to streamline office operations.
- Maintaining record keeping of customer documentation and interaction.
Client-Faced Engagement :
Participate in customer-facing open enrollment meetings, fostering positive relationships with a diverse clientele.
We're Looking for a Team Player with :
Customer Service Excellence :
An innate dedication to providing outstanding service to our clients.
Problem-Solving Skills :
Ability to address client complaints or issues promptly and professionally.
- Phone Etiquette :
- Comfortably answer phones, providing information with a friendly and approachable demeanor
Communication Skills :
Excellent written and verbal communication skills for effective client interaction.
Tech-Savvy Adaptability :
Showcase proficiency in adapting to various platforms.
Positive Workplace Contribution :
Maintain a cheerful demeanor that contributes to a positive work environment.
Multi-tasking Ability :
Capacity to juggle various responsibilities with ease.
Initiative :
A self-starter attitude with excellent time management skills.
Job Requirements : Experience :
Experience :
A minimum of one year in a customer service role.
Language Skills :
Bilingual proficiency is required, reflecting our commitment to meeting diverse client needs.
Technical Proficiency :
Demonstrate Microsoft Office proficiency (Outlook, Word, Excel, etc.).
Education :
High School diploma.
Health Insurance Knowledge :
While not mandatory, familiarity with health insurance carriers is preferred.
How to Apply :
Ready to embark on this exciting journey with us? Submit your resume and a cover letter highlighting how your skills align with our requirements.
Join us in making a difference in the world of health insurance!
Be a key player in our team, where your skills and dedication contribute to the well-being of our clients and the success of Abrams Benefits, Inc!
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