Transportation Customer Service Representative
location CHINO, CA, USA category Transportation Operations Full-Time Job ID : TRANS014253 Posted : Oct 29th 2021 JOB DESCRIPTION The Transportation Customer Service Representative is responsible in ensuring satisfaction in responding to customers needs and requests, in addition to booking and coordinating of freight to meet company efficiency goals.
Job Summary :
The Customer Service Representative is responsible in ensuring satisfaction in responding to customers needs and requests, in addition to booking and coordinating of freight to meet company efficiency goals.
Shift : 1st; Monday-Friday 7 : 00AM- 4 : 00PM
Essential Duties & Responsibilities :
- Coordinates all customer requirements for daily workload, including driver assignments, loading and unloading requirements and daily customer commitments for priority
- Schedule appointment times for freight. Contact customers and let them know what we can schedule and what we cant within their constraints
- Coordinates scheduling changes and updates required internal and external contacts.
- Monitors service for assigned accounts
- Responsible for the transactions of daily tendersEDI
- Coordinates pre-book / overbook freight
- Coordinates and completes data entry provides modification and corrections
- Provides necessary information to customers in a timely fashion
- Oversees the success and timely reporting status on all loads
- Maintains positive and encouraging working relations with customers
- Develops proficiency in company specific business scheduling and tracking software
- Other duties as needed
Job Related & Physical Requirements :
Ability and availability to work flexible hours as needed
Experience, Education, and Training :
- Computer applications proficiency in MS Office
- Excellent oral and written communication skills
- Excellent customer service skills
- Ability to work in a team environment
- To all agencies : Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms / employment agencies to any employee at NFI via-email, the internet or in any form and / or method will be deemed the sole property of NFI, unless such search firms / employment agencies were engaged by NFI for this position and a valid agreement with NFI is in place.
In the event a candidate who was submitted outside of the NFI agency engagement process is hired, no fee or payment of any kind will be paid.*
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