Senior IT Support Specialist

ATI has been named "Best Places to Work in SC" for 2017, 2018, 2019, 2020, 2021, 2022 & 2023.

This is a full-time opportunity with benefits

ATI provides Medical, Dental and Vision Plan options

Flexible Spending Accounts, including health and dependent care accounts

403B Retirement Savings plan with a very competitive company contribution

Personal time-off (pre-loaded & accrued) plus 12 paid holiday-days

Life Insurance paid by ATI

Paid Parental Leave

Short-Term & Long-Term Disability Coverage paid by ATI

Employee Assistance Program

Tuition Reimbursement Program

Flexible work schedules

ATI's standard business hours are Monday-Friday, between 8 AM - 5 PM.

ATI builds and manages collaborations that conducts research and development of new technologies to solve our nation’s most pressing challenges.

Our collaborations are custom-built teams of organizations from industry and academia that develop novel technologies for the federal government.

Traditionally, these processes are complicated and burdensome. That’s where ATI comes in. We simplify and streamline processes to make it all work.

When you work at ATI, you become a part of something larger than yourself. Our collective work no matter what department or division you work in ultimately enables the warfighter, saves lives, and diversifies the industrial base.

At our core, ATI is a service organization. We are in service to others; it’s what we do, and it’s who we are.

Position Description :

Provide general and technical support assistance to users of ATI’s local, wide, wireless, Internet, Intranet networks, telephone, Voice over IP (VoIP) and Audio & Video systems, and all related software programs.

Ensures ATI’s systems are operating in a secure and stable manner as directed. Responsible for performing routine daily tasks and participates in IT projects.

Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system.

This position offers a hybrid schedule (in-office & remote / work from home) or an onsite schedule and flexible hours. Candidates will need to reside near Charleston, SC to ensure work site flexibility.

Essential Functions :

• Provide customer support for data network users on PC applications, hardware, and software, from point of initial customer contact through problem resolution.
• Use the Helpdesk system to document incoming telephone, voicemail, and e-mail support calls.
• Maintain and accurately track all IT assets.
• Support and maintain PC’s and peripherals, including installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment, while ensuring optimal workstation performance.
• Support and maintains Audio Visual Equipment to support Events and Conferences.
• Assist ATI group support representatives in upgrading and maintaining PC hardware and software according to Service Level Agreements (SLA).
• Establish working knowledge and maintain documentation of ATI PC resources.
• Assist in the compliance of ATI IT policies.
• Maintain and monitor ATI baseline software licenses and their usage.
• Supports telecommunications infrastructure and its associated software, including PBXs, VOIP systems, call management systems, interactive voice response, and video conferencing systems.
• Install, configure, maintain, support, backup, and optimize all telephone systems, services, and video conferencing environments.
• Maintains policies, procedures and training plans for telecommunication systems administration and appropriate use.
• Administers add, move and change requests from end users, as well as new line installations, as required.
• Assist in the testing and development of a disaster recovery plan.
• Assesses need for any system reconfigurations (minor or significant), makes recommendations and executes them as required.
• Interacts and negotiates with vendors, outsourcers and contractors to secure communications products and services in a timely and professional manner.
• Oversees and implements the acquisition and installation of state-of-the-art equipment.
• Supports 24x7x365 IT operations. Provide on-call support after hours and on weekends on a rotating basis.

Additional Responsibilities :

• Assures consistency in work and resolves or elevates issues as appropriate.
• Ensures proper documentation of IT processes.
• Continuously seeks opportunities to streamline processes and improve efficiencies.
• Other duties as assigned.

Qualifications :

• Bachelor’s Degree in computer technology plus two years’ experience or Associate’s degree in computer technology plus two years’ experience.
• Working knowledge of PC hardware (disk drives, disk interfaces, display standards, modems, monitors, PC boards, etc.) and software (minimally Microsoft Windows operating systems and Microsoft Office) including software installations, upgrades, and maintenance.
• Strong commitment to customer satisfaction, including excellent telephone and analytical skills.
• Takes initiative to work independently and function in a team environment.
• Excellent written and verbal communication skills.
• Ability to prioritize and manage multiple tasks.
• Prefer network installation and support experience.
• Prefer strong familiarity with the Microsoft Windows operating systems and Microsoft Office software. Experience with telephony systems including Unified Communications.
• Prefer familiarity with Microsoft networking, TCP / IP, and Cisco IOS.
• Prefer Microsoft MCP, MCSA, or MCSE certification.
• Prefer CompTIA A+, Network+ Certification.
• Help desk experience.
• Employee must be a U.S. citizen by birth or naturalization, or a green card lawful U.S. permanent resident, or a political asylum in the U.

S. Individual must meet the definition of a U.S. person upon hire due to the risk assessment of this position.

This position is subject to a background check that includes a review of criminal records. In reviewing an applicant’s criminal history, the company will consider prior criminal convictions that have a relationship to the job duties and responsibilities of the position.

The company considers the nature of the crime, the time that has elapsed since the crime and the job duties for the position at issue in making an individualized determination.

Individuals may be excluded when the company determines, based on the above factors, that hiring, transferring or promoting the applicant would pose an unreasonable risk to the business, its employees or its customers and vendors.

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular physical activity to include walking, bending, stooping, reaching, standing and prolonged sitting.

Ability to speak, read, hear, and write, with or without reasonable accommodation.

Ability to use phone and computer systems, copier, fax, and other office equipment.

Must be able to occasionally move / lift up to 25 pounds with or without reasonable accommodation.

Work Environment :

This position is located in an air-conditioned, environmentally controlled atmosphere. Noise level in the work environment is usually moderate and the distraction level in the work environment is often heavy.

ATI is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

ATI complies with the Pay Transparency Nondiscrimination provision mandated by Executive Order 13665.

Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system. If you require accommodations to complete this application, please contact Human Resources at (843) 760-4350 or email hr@ati.org.