Slot Technician

Job Description

Job Description

Job purpose

Under the direction of the Slot Technician Supervisor, the incumbent assists in ensuring the operational success of the Slot Department and outstanding guest service is provided to all casino patrons. Responsible for installing, upgrading, converting, servicing, adjusting, and repairing slot machines.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Perform the duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of this ICS.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Repair and maintain machines to ensure minimal downtime and proper functioning of all slot machines and other electronic gaming devices.
• Respond promptly to calls on the casino floor, diagnose causes of malfunctions and failures and take immediate appropriate action.
• Rebuild, overhaul, convert, adjust, calibrate align and modify any slot machine related to gaming equipment.
• Obtain a working knowledge of various electronic and electro-mechanical equipment.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Perform all service requirements for slot machines and associated table game equipment included in the installation and relocation.
• Perform all essential duties for preventative maintenance.
• Keep Slot Technician Supervisor and Slot Floor Supervisors informed of all issues pertaining to slot and other electronic gaming devices.
• Perform any duties on or off-site involving guest services and quality control including, but not limited to, special events, guest giveaways, crowd control, property cleanliness, and other hospitality functions as needed.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and / or the Ethics Hotline of any observation of illegal acts and / or internal ethics violations.
• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and Golden Nugget staff.
• Display professional conduct, sound judgment, the highest level of professional integrity, and a strong work ethic.
• Perform other duties as assigned.

Qualifications

Benefits