Lead Caseworker (Senior Human Services Caseworker - Zone 2)

Position Information

Are you an experienced Human Services Caseworker looking for an exciting opportunity to make a difference in a thriving community?

Look no further! The New Hanover County Department of Social Services is seeking an experienced Human Services Caseworker to serve as a lead to caseworker staff aiding citizens in need of economic assistance.

This role will serve in the absence of supervisors and may be assigned to support any of the economic services units in the agency.

• Duties include conducting reviews of case actions taken by new and seasoned caseworkers; serving as subject matter expert for policy and technical expert concerning automated systems;
• serving as a mentor to staff; advising caseworkers on policy interpretation and helping to resolve problem cases; assisting in the development and implementation of performance improvement and corrective action plans;
• compiling and entering data into appropriate computer databases; remaining abreast of policy changes and assisting with communicating changes and recommending training areas needed;

and assisting with special projects associated with agency priorities as identified.

Working for New Hanover County's Social Services Department :

The Department of Social Services is a part of New Hanover County's consolidated Health and Human services agency, with roughly 500 dedicated professionals seeking to serve the citizens of our county through providing essential human services.

The Department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come.

Ideal candidates for the Department of Social Services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service.

Our shared values of professionalism, equity, innovation, integrity, stewardship, and accountability guide the way we conduct ourselves and deliver services to our customers.

Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, and supports equitable and inclusive policies and growth opportunities.

Our talented team has a passion for providing care and services that effect change in the everyday lives of the citizens they encounter.

The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Living in New Hanover County, NC : New Hanover County offers an exceptional quality of life with its picturesque coastal location.

Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks.

The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth. *

Hours : 8 : 00 AM - 5 : 00 PM, Monday - Friday. On a rotating schedule, certain Tuesdays will be a 9 : 00 AM - 6 : 00 PM schedule.

Must be available to report for emergency work assignment during emergency situations.

Salary Information :

Effective July 2023, the hiring range for this position is $50,138 - $66,445. Salary will be determined based on qualifications, internal equity, budget, and market considerations.

Bilingual candidates are eligible for a differential (5%) when performing Spanish language interpretation during the course of work.

New Hanover County offers :

• Employer paid 401k contributions;
• Retirement plan through the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Please check out our careers page at for more information on why New Hanover County is a great place to work.

Qualifications

High School Diploma or General Equivalency Diploma (GED) and two (2) years of experience working as a caseworker in an economic services program administered at NHC.

Education beyond the minimum cannot substitute for required years of experience. Family and Children's Medicaid experience is strongly preferred.

Must have excellent computer skills, research and organizational skills, and interpersonal skills. Must have excellent communication skills and a comfort level with delivering training materials to large and small groups.

Must possess excellent computer skills sufficient to use NC FAST, NC's online case management system, as well as various other search engines and software programs.

Demonstrated experience mentoring employees in a human services setting is strongly preferred.

Other Information

Applicant Information :

This position is a continuous posting and open until filled, however, priority consideration will be given to applications received by Thursday , April 11, 2024 .

Applicant Information :