Chief Operating Officer

In order to make an application, simply read through the following job description and make sure to attach relevant documents.

SUMMARY OF POSITION :

The Chief Operating Officer (COO) is responsible for the effective operation of Diamond House Detox, ensuring compliance with all applicable federal, state, and local regulations pertaining to substance use disorder treatment services.

The COO collaborates closely with the CEO to develop and implement strategic business plans, manage budgets, and ensure high performance across all departments.

PRIMARY DUTIES AND RESPONSIBILITIES :

Financial Management :

• Oversee the financial performance of the organization, including budgeting, forecasting, and financial reporting.
• Lead the formulation of the organization's annual budget, working closely with various departments to ensure accurate forecasting and alignment with strategic goals.
• Oversee the implementation and management of the approved budget, regularly reviewing financial performance and making necessary adjustments to maintain fiscal responsibility.
• Ensure effective financial controls and procedures are in place.
• Identify opportunities for cost reduction and revenue enhancement.
• Prepare and submit high-level reports to the CEO on all significant matters.

Marketing and Public Relations :

• Lead the marketing team in developing and executing marketing strategies to enhance the facilitys visibility and reputation.
• Oversee the development of marketing materials and campaigns.
• Monitor and analyze marketing performance metrics and adjust strategies as needed.
• Represent the organization at industry conferences and events.

Leadership and Strategic Direction :

• Provide leadership and strategic direction for the Marketing, Finance, HR, and Dining Services departments.
• Collaborate with the CEO and executive team to develop long-term strategic plans.
• Monitor industry trends and make recommendations for adjustments to strategies and policies.

Operational Efficiency and Compliance :

• Ensure all departments operate in alignment with the organizations goals and regulatory requirements.
• Oversee the development and implementation of policies and procedures to improve operational efficiency.
• Foster and enhance a robust, client-centric, and compliance-oriented culture while cultivating an environment that embraces growth and continuous operational improvement.
• Ensure compliance with all contractual and regulatory requirements, including DHCS and Joint Commission.
• Implement and oversee quality assurance programs to maintain high standards of care.
• Conduct regular audits and assessments to identify areas for improvement.
• Ensure all departments comply with federal, state, and local regulations.

Client Services and Quality Assurance :

• Develop and implement plans to enhance the quality and accessibility of services provided.
• Ensure the dining services department provides high-quality, nutritious meals that meet the dietary needs of clients.
• Monitor compliance with health and safety standards.
• Address and resolve grievances and complaints in a timely and effective manner.

Stakeholder Engagement :

• Build and maintain relationships with key stakeholders, including clients, families, community partners, and regulatory bodies.
• Participate in and lead expansion activities, including investments, acquisitions, and corporate alliances.

POSITION REQUIREMENTS / QUALIFICATIONS :

• Masters degree in Business Administration or a relevant field, or demonstrated equivalent experience.
• Proven experience as a Chief Operating Officer or in a relevant leadership role.
• Five to seven years of experience in healthcare, with demonstrated experience in business, financial performance, and contract negotiations preferred.
• Demonstrable competency in strategic planning and business development.
• Strong leadership, strategic planning, and communication skills.
• Working knowledge of data analysis and performance / operation metrics.
• Ability to develop and implement long-term strategies aligned with organizational goals.
• Excellent verbal and written communication skills for effective stakeholder engagement.
• Current CPR / First Aid Certification.
• Successful completion of background check, drug test, physical, and TB screening.
• Valid driver's license and proof of active personal vehicle insurance.

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