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Technical Support Specialist

VirtualVocations
Fort Collins, Colorado, United States
Full-time

A company is looking for a Technical Support L1 to provide customer support primarily through live chat, phone, and support tickets.

Key ResponsibilitiesServe as the first point of contact for customer inquiries regarding WordPressApply creative problem-solving techniques to resolve customer issuesMaintain a collaborative team environment and assist fellow team membersRequired Qualifications1-2 years of experience in technical support or customer serviceKnowledge of WordPress, including plugins and themesUnderstanding of DNS and SSLFamiliarity with Linux Command LineExperience with online chat and phone support

16 hours ago
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