Job Description
Job Description
Salary : 17.50
RECEPTIONIST / ADMIN. ASSISTANT
FUNCTION : Answers and distributes incoming phone calls, handles all order confirmations, processes stock orders, checks and distributes voicemails, and multiple administration duties.
CHARACTERISTICS OF A SUCCESSFUL RECEPTIONIST / ADMIN. ASSISTANT : Ability to meet demanding timelines, energetic, detail oriented, ability to multitask, strong problem solving, organized, self-starter.
REPORTS TO : Process Manager
WORKS REGULARLY WITH : Tier 2 Sales Customer Service, Customer Service Manager, AR Specialist, Billing Specialist, Warehouse Associates, Warehouse Manager, Warehouse Assistant Manager
This is a full-time non-exempt position that works a standard work week of Monday-Friday 8am - 5pm PT.
DUTIES AND RESPONSIBILITIES includes but are not limited to the following :
- Answers and distributes incoming phone calls and voice mails.
- Confirm all order confirmations, notify CSR’s of backorders, work with factories to correct mistakes, and tag each order as confirmed in FACTS.
- UPS exception handling
- Process complete stock orders
- Check voicemails several times daily and send them to fellow agents for reply
- Additional admin duties : filing, scanning, and sorting documents, month-end procedures and processing daily mailings.
QUALIFICATIONS : Required :
Required :
- High School diploma or General Education Degree
- Ability to clearly and effectively communicate and understand written and oral instructions
- Ability to sit at a desk and utilize a computer for 8 hours each day
COMPETENCIES :
- PC and software proficiency for data entry and utilization of sales programs
- Perform basic mathematical functions in the course of sales and customer support
- Ability to type an average of 40 words per minute COMPENSATION :
- $17.50
- $17.50
- Opportunity for salary increase during annual performance reviews
I acknowledge that I have read and understand the above job description in its entirety and am capable of performing all of the stated requirements.
Signature : Date :
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