Technical Content Writer III

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is invested in your future!

Job Summary

This is a hybrid opportunity that will work from the office 3 days a week. Must live in a commutable distance to the listed office.

Sponsorship will not be provided for this role.*

This position is responsible for analyzing, documenting, organizing, copy / editing, and publishing policies, procedures, and guidelines for internal divisions.

Leading facilitation work with internal customers to gain acceptance and consensus. Supporting efforts to improve content taxonomies and content organization.

Staging and publishing new and revised records on approval applications. Securing cooperation of appropriate levels of authority and comfortable interacting with leadership of all levels.

Consulting with local content owners to ensure standards, templates, and publishing protocol are followed. Supporting content organization and standardization efforts that lead to improved search efficiency and improved usability.

This position may be responsible for systems trainings; templates, micro-learning, content management.

Required Job Qualifications :

• Bachelor’s degree AND five (5) year experience with corporate content management, knowledge management and policy and procedural research, writing and storage OR10 years’ experience with corporate content management, knowledge management and policy and procedural research, writing and storage.
• Three (3) years’ learning and development experience in a corporate or business setting.
• Strong research skills including gathering and analyzing data from multiple sources (subject matter experts, project managers) to develop Web content, and possibly training materials and online help content)
• Experience with documenting software projects.
• Proven technical writing and editing skills.
• Proven ability to create creative, unique, and relevant online content for the web.
• Proven ability to be effective in a position requiring a high degree of self-direction, initiative, sound decision-making, good organizational skills and must be able to meet aggressive tight deadlines.
• Strong customer services focus and detailed oriented.
• Clear and concise verbal and written communication skills.
• Consulting and analytical skills.
• Sound inductive and deductive reasoning.
• Work with others to analyze information and evaluate results to identify appropriate solutions.
• Develop solutions to meet individual and departmental goals.
• Strong and proven presentation, interpersonal, organizational and analytical skills.
• Strong technical writing and content skills and to relay complex technical information must be conveyed in a clear and convincing way.
• Ability to function effectively as part of a team.
• Ability to maintain discretion and confidentiality.
• Ability to understand and follow directions.
• PC proficiency to include Word, Excel, PowerPoint, EPPS, NICE and Lotus Notes, or other document and web-based application or tools

Preferred Job Experience :

• Technical Content Experience (SHAREPOINT, Adobe, PowerApps, PowerAutomate, PowerBI) HIGHLY PREFERRED
• Building and Coding Flows in PowerApps and PowerAutomate - HIGHLY PREFERRRED
• Familiarity with new emerging content / knowledge organization models and practices in the industry

We encourage people of all backgrounds and experiences to apply.

Even if you don’t think you are a perfect fit, apply anyway - you might have qualifications we haven’t even thought of yet.

Sponsorship will not be provided for this role.*

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement :

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants.

We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace.

Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.