A company is looking for a Senior Manager of Customer Experience.Key Responsibilities : Establish the north star for the customer support teams and develop a unique team culture aligned with the company's overall cultureBe accountable for key agent service and satisfaction metricsProactively identify opportunities to drive team efficiency and guide the transition to a two-tiered support modelQualifications, Training, and Education : Extensive experience managing and building high-performing customer experience or support teamsPassion for constantly improving user experience and going above and beyondStrong project management skills and experience navigating significant process changesComfort developing dashboards and reporting for team performance evaluationAbility to influence and lead others through empathy
Senior Manager Customer Service
A company is looking for a Senior Manager of Customer Service. ...
FT Customer Experience Manager
We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. ...
Product Manager E2E Customer Experience
A company is looking for a Product Manager, E2E Customer Experience. ...
Customer Experience Manager
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. Store - CHI-SKOKIE, I...
Senior Group Manager Customer Success
A company is looking for a Senior Group Manager, Customer Success. ...
Senior Manager, Sales & Customer Support
The Senior DTC Sales & Customer Support Manager will lead and manage the sales and customer support teams to achieve sales targets, ensure exceptional customer service, and drive overall growth for Hydroviv. Minimum of 7 years of experience in DTC sales and customer support, with at least 3 years in...
Senior Associate, Martech – Adobe Experience Manager (AEM) Sites and Assets
Adobe Experience Manager Business Practitioner Professional and/or Expert;. Adobe Experience Manager Sites/Assets Developer Professional and/or Expert;. Adobe Experience Manager Sites Architect Master. Creating and executing content strategies by utilizing different CMS and DAM platforms like Adobe ...
Customer Experience Assistant Manager
Brilliant Earth - Customer Experience Assistant Manager Position Overview: The Assistant Manager for our Chicago - West Loop location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible fo...
Part-Time Customer Experience Manager (Nights & Weekends)
We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. ...
Senior Director, Customer Experience & Strategy
Senior Director, Customer Experience & Strategy. ...