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Call Center Representative

Call Center Representative

Liquid Waste RemovalIndianapolis, IN, US
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Job Description

Job Description

This is a remote position.

We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will handle inquiries, resolve issues, and assist with various tasks related to our services. The ideal candidate will possess strong communication skills and a passion for helping others.

Responsibilities

  • Respond to incoming calls and assist customers with inquiries in a professional manner.
  • Provide accurate information regarding products and services.
  • Document customer interactions and maintain detailed records in the database.
  • Resolve customer complaints efficiently while ensuring customer satisfaction.
  • Collaborate with team members to improve service delivery and enhance customer experience.
  • Utilize medical terminology when necessary to assist clients in healthcare-related inquiries.
  • Conduct data entry tasks accurately and promptly.

Requirements

  • Strong communication skills, both verbal and written, with excellent phone etiquette.
  • Bilingual or multilingual capabilities are highly desirable to cater to a diverse clientele.
  • Proficient computer skills, including familiarity with data entry software and CRM systems.
  • Experience in customer service, preferably within a medical office environment.
  • Knowledge of medical terminology is a plus to effectively communicate with clients in healthcare contexts.
  • Strong analytical skills to assess customer needs and provide appropriate solutions.
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