Desktop Support Engineer

NetSource Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of % in the last years with over + employees globally, with over + locations in the US and global operations in countries.

We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants.

Position : Desktop Support Engineer - FOTS

Location : Redwood City, CA (Onsite)

Type : W Contract

What are the top skills required for this role?

• Desktop Support at an Enterprise level
• Data center Knowledge and Troubleshooting skills
• Health Care / life Sciences domain Knowledge
• Excellent communication skills

Job Description / Responsibilities

• Experience in supporting overall manufacturing / lab IT systems and IT devices.
• Familiarity with manufacturing, lab and Data Centre IT equipment
• Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
• Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support / management
• Advanced communications skills to work with multiple teams (Network, Server) and / or OEMs on high priority issues.
• Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Centre
• Manage IT Asset lifecycle management for the location / region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
• Basic Troubleshooting / Problem Solving capabilities (L level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)
• Knowledge / Understanding of GMP and GxP
• Knowledge / Experience on working in a Clean Room environment and / or Manufacturing environment.
• Strong focus on quality and attention to detail
• Provide smart Hands and Feet support for Technology team on demand
• Rack and Stack Support for commissioning / decommissioning infra devices to be provided.
• Provide physical access to vendors on demand for site / Communication rooms IDF / MDF / MMR and Data Centre / Server room.
• Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Centre
• Printer Management / usage monitoring and coordinate with Vendors to ensure print services continuity.
• Co-ordination for cable patching with Vendors or enable on demand.
• Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer / Voice are available at site
• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support / management
• Installing and configuring hardware and software components to ensure usability by end users
• Manage IT Asset lifecycle management for the location / region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
• Experience in supporting overall manufacturing / lab IT systems and IT devices Familiarity with manufacturing, lab or distribution centre IT equipment Includes but is not limited to scanners, printers (Zebra, etc.
• rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc.
• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident
• Advanced communications skills to work with multiple teams and / or OEMs on high priority issues
• Advanced Microsoft skills (server support, etc.)
• Knowledge / Understanding of GMP and GxP
• Knowledge / Experience on working in a Clean Room environment and / or Manufacturing environment
• Strong focus on quality and attention to detail
• Safety training and proper PPE and / or Lab requirements always apply
• Understanding of GMP / GxP environment PCs / Servers cannot have any sort of maintenance or patching without approved change control windows No systems or devices should ever be rebooted without proper approvals Often MLL sites may have isolated networks
• Understanding of what critical support means during a P or P event ( proactive support spares, crash carts, etc.)
• Ensure best practices are followed and understood : S (LEAN) or similar methodology in IT rooms / Datacentre Requirements to enter a clean room
• Proper entry procedures, proper gear, etc. Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc.)

If you are interested, please forward your resume to , You can also reach me at (+ ).

Why work with us - At NetSource, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value.

We want you to fit in with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment;

but we also want you to stand out with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark.

We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.