Manages the patient support services for Centralized Clinical Support Services Department (call center, referrals, Med PA, and HIM).
Implements and manages all aspects of the centralized clinical support services. Helps create and implement the strategic initiatives for the department and of Providence Medical Group Southwest Washington Service Area.
Accountability for customer satisfaction, patient access, scheduling, referrals and complaint resolution for Centralized Services.
Helps support digital health initiatives. Determines long-range objectives and goals to meet business operation expectations.
Supports the mission and core values of Providence Health & Services through responsible and effective work performance.
Providence caregivers are not simply valued they’re invaluable. Join our team at Providence Medical Group Southwest Washington and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect.
Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications :
- Experience working in a healthcare environment.
- Two years : Healthcare Management experience.
Preferred Qualifications :
- Bachelor's Degree : Administration, Management or any related field from an accredited institution Or related years of experience.
- Two years : Managing a call center or other high volume customer service environment.
Why Join Providence?
Our are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
We take care of you, so you can focus on delivering our of caring for everyone, especially the most vulnerable in our communities.
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Manages the patient support services for Centralized Clinical Support Services Department (call center, referrals, Med PA, and HIM). Implements and manages all aspects of the centralized clinical support services. Accountability for customer satisfaction, patient access, scheduling, referrals and co...
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