Position Summary
As a member of the professional staff, contributes general knowledge and skill in a discipline area (e.g., Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) to support team and / or department objectives.
Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process.
Job Summary
Analyzes, designs, and develops technical solutions (interfaces, performance tuning, utilities or diagnostics) to technical and business problems.
Provides level 2 and 3 technical support. Provides training to level 1 technicians. Develops solutions for internal and PMO sponsored projects.
Performs capacity planning to predict usage trends for upcoming hardware / software needs. Makes recommendations to management for systems and supporting infrastructure purchases.
Participates in assigned projects. Manage a team of Senior Systems Engineers. Coordinates and evaluates data circuit orders and reviews monthly billing for discrepancies.
Expected Contributions
Manage a team of Network Architects with day-to-day and long-term tasks.
Juniper experience strongly preferred.
Set priorities and goals for the team and individuals.
Provide constructive feedback to team members.
Provides Level II and Level III technical support and administration for network-based operating systems such as Cisco IOS, Juniper Junos, F5 load balancer, and Infoblox NIOS (8+ years of experience).
Provides Level II and Level III technical support and administration for Routing and Switching (8+ years of experience).
Provides Level II and Level III technical support and administration for network load balancing (8+ years of experience).
Provides Level II and Level III technical support and administration for DNS and DHCP (8+ years of experience).
Develop, define and create best practices processes for Network infrastructure, Data Circuit technologies and Wan design.
Participate in a regular on-call rotation to provide 24 / 7 support.
Works with all IT teams to develop solutions and provide knowledge domain expertise.
Designs and administers security practices to meet various regulatory and policy requirements.
Acts as subject matter expert for all Network.
Acts as subject matter expert for all Load balancer related activities.
Acts as subject matter expert for all DNS and DHCP related activities.
Acts as subject matter expert for all Wireless, Circuit, and Wan designs.
Resolve customer incidents and problems rapidly.
Lead advanced troubleshooting efforts.
Coordinate & participate service / support needs with vendors, technical support, application support, infrastructure support.
Follow best practices for supported technology.
Test and deploy security patches to identity systems to help maintain PCI, SOX and other regulatory compliance requirements.
Develop documentation and train Level I technicians.
Works within MVW change and release policies when implementing changes.
Maintains, analyzes and troubleshoots the various and compute infrastructure to ensure all services optimally structured to provide defined service levels for :
- Uptime
- Stability
- Performance
- Quality
Performs capacity planning and makes recommendations to ensure these optimum levels are achieved and sustained, and consistently improved.
Troubleshoots advanced problems within all areas of IT.
Participates on projects requiring Networking solutions.
Develop automation scripts and custom scripts for support, monitoring and metrics gathering.
Assess risks and recommended enhancements or alternatives.
Open, track and report on data circuit outages.
Develop relationships with circuit providers for escalation paths.
Asist with circuit orders and monthly billing reviews.
Other duties as assigned.
Candidate Profile
Education
BA / B S technology or related degree or equivalent technical certification and experience
Related Work Experience
8+ years’ work experience in a similar network engineering position
8+ years’ work experience in technical troubleshooting
Prior management of a technical team
Cisco and / or Juniper certifications preferred
Skills and Attributes
Technical Infrastructure
Technical Specialization Technical Integration Customer Service Orientation
Global Orientation
Project Management
Analytical Ability
Problem Definition and Resolution
Creativity
Communications (Listening, Persuasiveness, Oral, Written) Leadership (Impact, Involvement, Change Management)
People (Team Orientation, Judgment, Interpersonal Relations, Results / Goal Orientation, Resiliency / Adaptability)
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