Program Coordinator II

Overview

To provide coordination and implementation support of defined tasks for the assigned program(s). In addition to the Program Coordinator I duties, the Program Coordinator II has a higher level of experience, conducts business analysis to evaluate programs, tracks and reports data to a higher complexity level, coordinates daily activities, communicates program status to stakeholders, and confirms that outcomes are meeting program requirements.

Responsibilities

• Supports the execution of existing program activities, including data entry, tracking, and reporting.
• Tracks, compiles, reviews and analyses program data and results.
• Monitors program email inbox. Responds and follows up accordingly
• Completes invoice review and facilitates payment through established processes.
• Monitors system level reports developed for programs. Summarizes observations and conclusions to make recommendations to leadership.
• Attends program meetings and follows-up with stakeholders on outstanding deliverables and action items.
• Assists with planning and coordination of events, conferences, and webinars, as needed.
• Develops and publishes agendas, meeting minutes, and necessary documentation.
• Coordinates, facilitates and leads both internal and external meetings, as needed.
• Develops and publishes communication / updates to program stakeholders.
• Develops and publishes stakeholder reports on defined schedule.
• communicates program outcomes and potential risks to leadership.
• Supports the successful implementation of new and assigned programs and their associated processes.
• Works with program leadership and relevant units to coordinate the implementation of effective and high quality program improvement projects
• Utilizes established software, tools, and resources needed for program execution and oversight
• Utilizes online collaboration applications.
• Schedules and leads user demos, trainings and setup as assigned.
• Maintains documentation per department specifications.
• Other duties as assigned.

Qualifications

Education and Experience

High School diploma or equivalent. Minimum two (2) years of project coordination experience.

Special Skills, Licenses and Certifications

Effective communication skills, both verbal and written. Strong interpersonal and customer service skills. Ability to establish and maintain effective working relationships across all levels within the organization.

Detail-oriented. Strong organization skills to work on multiple tasks at one time and efficiently complete assigned tasks within established timeframes and quality standards.

Strong Decision making, problem solving, and critical thinking skills. Able to work under pressure and meet critical deadlines in a fast-moving environment.

Adaptable to a continuous changing environment. Knowledge of project / program management methodologies is highly desirable.

Proficient experience in use of various computer system software including Windows, Microsoft Word, Excel, Outlook, Visio, and PowerPoint.

Valid California driver's license and proof of current automobile insurance compliant with Partnership policy are required to operate a vehicle and travel for company business.

Performance Based Competencies

Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers.

Ability to function effectively with frequent interruptions and direction from multiple team members. Maintains department files (hard and soft copies) per instruction.

Work Environment And Physical Demands

More than 50% of work time is spent in front of a computer monitor. Must be able to lift, move, or carry objects of varying size, weighing up to 10 lbs.

All HealthPlan employees are expected to :

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan's policies and procedures, as they may from time to time be updated.

HIRING RANGE

$77,430.47 - $96,788.08

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform.

The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.