Voice/Data Communication Engineer

Role : Voice / Data Comm Engineer

Client : DC Government

Location : Washington DC (Hybrid)

Job description : Duties

Duties

• As part of the OCFO ITAM team, this position is responsible for providing support to internal and remote users by installing, configuring, and upgrading OCFO mobile assets.
• Serve as the first point of contact for customers seeking mobile asset related technical assistance over the phone or email
• Monitoring and maintaining of OCFO mobile assets and reporting issues to Telecom ISP / Cloud Hosting Vendor (OCTO)using Service Now Portal ticketing system.
• Managing Helpdesk Tickets of mobile asset related issues using Zendesk.
• Perform technology refreshes, mobile devices iOS update in accordance with OCTO Intune policy
• Ability to document work activities into meaningful incidents or tasks in the Zendesk system.
• Performs all duties in accordance with OCFO policies and procedures
• Maintain inventories of all OCFO mobile assets using the FCMS inventory and Verizon Portal to secure assets
• Participate in the development of the documentation of mobile asset infrastructure and practices by providing written and / or verbal communications to effectively maintain a resource of standard practices.
• Participate in meetings as required and directed to insure clear communication within IT Operations.
• Install and move assets as required according to OCFO IT Operation processes.
• Demonstrated experience delivering Intune Device Enrollment development and support
• Understanding of Enterprise Mobility Security and Windows Server design, configuration and administration
• System (hardware) and application(software) installation and configuration
• System security and monitoring using installed tools as well as external tools
• Ability to work in a collaborative environment
• Innovative thinking and problem solving
• Ability to work different shifts
• Self-driven and motivated
• Excellent hand and eye ability working with micro parts and services
• Good organizational and follow through skills

Responsibilities

• Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks.
• Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.
• Develops, operates, and maintains voice, wireless, video, and data communications systems.
• Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.

Qualifications

• 1-5 years of experience developing, operating and Required maintaining voice, wireless video, and data comm systems
• 1-5 years of experience providing direction for communications activities related to large comm. networks
• Troubleshoot daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data voice ports
• Proven experience with telecom system PBX ACD UIP
• Proven experience in asset management in the areas of hardware and software
• Good technical understanding of network, telecommunications, and mobile devices
• Proven experience with Call Center Environment

Flexible work from home options available.