Head Teller

Head Teller

Location : US-MD-Silver Spring

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

ID : 2024-1456

Address : 8665-B Georgia Avenue Silver Spring Maryland 20910

Position Type : Full Time Regular

Business Unit Description : Community Banking

Overview

We are a values driven organization putting Relationships FIRST . EagleBank is focused on being Flexible, Involved, Responsive, Strong , and Trusted .

By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our community.

EagleBank (NASDAQ - EGBN) was founded to meet the financial needs of local business owners in Maryland, Washington DC, and Northern Virginia.

With genuine connections, we provide custom financial solutions, local decision-making, and a deeply-rooted dedication to the community.

EagleBank is committed to being a workplace of inclusion, equity, respect, and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.

We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing.

Throughout your EagleBank career, our commitment is to provide you with a variety of competitive benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

The success of this position is reliant on face-to-face interaction and requires 100% on-site work.

Responsibilities

DEPARTMENT OVERVIEW :

The Community Banking division includes our branch network and our Customer Care Center. While we are known for our commercial lending, our Community Banking team builds relationships supporting the personal finances for people that own the businesses in the DMV region.

We provide full personal services for our commercial clients, including new account setup and maintenance, cash management products, and in-person assisted and automated transaction services.

GENERAL SUMMARY :

The Head Teller establishes, retains and deepens relationships with new and existing clients. Provides quality service to internal and external clients through effective and professional written and verbal communication.

Processes teller transactions and balances cash accurately and efficiently. Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments.

Possesses strong knowledge of the platform and teller systems. Proactively and reactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross-sell goals.

Acts as point of contact with operations support areas in order to resolve teller transaction inquiries. Complies with policies, procedures, rules and regulations, and complete training requirements as warranted for the position.

MAJOR DUTIES AND RESPONSIBILITIES :

• Consistently provide excellent customer services to external and internal customers. Act as point person during problem resolution and accountable for customer follow up.
• Ensure the Branch is open and ready to conduct business.
• Delegate various operations duties to Tellers / CSRs while maintaining overall administrative responsibility.
• Receive and accurately process deposits, withdrawals, and other financial related transactions (loan payments, prepare and sell cashier's checks, travelers checks, etc.

to customers. Accurately balance cash drawer and maintain high degree of accuracy while processing the transactions.

• Answer basic questions regarding EagleBank products and services.
• Responsible for recognizing and referring sales opportunities.
• Supervises and coaches teller / CSR staff to develop knowledge, skills and abilities.
• Follow all policies and procedures as they pertain to the performance of the position (Teller Manual, Security, BSA, CTR filing, etc.)
• Responsible for the preparation of cash shipments per procedures, ensuring adequate currency supplies at all times.
• Assist with duties performed under dual control, customer inquiries and research, check orders, etc.
• Accurately prepares the monthly audit package for review with Branch Relationship Manager / Branch Manager.
• Timely completion of all required training.
• Other duties as assigned.

Qualifications

Requirements :

• High School Diploma or equivalent.
• 3 years of experience as a Bank Teller Required / Equivalent 2 years EagleBank progressive experience.
• Knowledge of Platform and Teller system.
• Exhibits professionalism with internal and external customers.
• General knowledge of deposit products and services.
• Knowledge of banking regulations, policies, and procedures.
• Strong math and computer data entry skills.
• General working knowledge of MS Office products.

Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community.

We are always interested connecting with people inspired by our mission and values. If you aren't hired for this position, your resume will remain available for the next year and might be considered for future openings.

Note : You can update your resume as often as needed.

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