Dispatcher - Tampa

Overview :

Cool Today is Now Hiring Dispatchers All trades HVAC-Plumbing-Electrical (Tampa location)

Looking to work for a company that puts people first?

Want to enrich your own growth with company paid professional development?

Does a robust benefits package and highly competitive pay sound too good to be true?

What about working in a fun and collaborative environment?

Perhaps 401K match means the most to you?

CoolToday is hiring Representatives to join our team of creative and energetic employees. We are dedicated to delivering the best customer service experience every day.

Ask yourself : Do I have great problem-solving skills? Am I able to prioritize multiple tasks in a fast-paced environment?

Do I manage my time well? Am I detail-oriented with strong organizational skills? Do I approach tasks with enthusiasm? Am I creative when coming up with solutions to challenges?

Do I enjoy talking on the phone? Can I provide quality customer service? If so, please consider applying for this Dispatcher position today!

What's in it For Me?

Market Value Compensation ($20HR-$30HR DOE)

Robust PTO Plan

Health, Vision and Dental plans for you and your family to choose from

401K Retirement Plan with company match up to 30%

Life Insurance, Short-Term and Long-Term Disability

Special Program Options : FSA, EPA, Legal Services, and Identity Theft

Continuous Training for your Professional Development

Working in a dynamic, collaborative, and fun environment

Coached and supported career growth

Responsibilities : What Will I Do?

What Will I Do?

Schedule and monitor daily technician schedule

Dispatch work orders to field technicians according to priority and location

Receive and record completed work orders from the field technicians

Contact customers to confirm next-day appointments

Communicate with field personnel via Outlook

Handle paperwork for assigned departments and technicians

Maintain accurate technician database

Coordinate parts scheduling

Coordinate warranty installations with other divisions.

Answer general questions regarding rebates, system operations, warranties, etc. from customers

Qualifications :

Do I have What it Takes?

Full time 40-50 hours per week Monday-Friday, depending on season and demand, weekends needed. Travel as required

High School Diploma or GED preferred

Basic computer proficiency, particularly with Microsoft applications

Experience with Service Titan is a plus

Must be able to work evenings and weekends

MUST have Experience(Trades Dispatching preferred)

Service Titan Experience a PLUS

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.