Account Manager

About Us

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within.

We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses.

At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.

Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together? If so, Davies may just be the right choice for you.

Job Overview

Davies Claims North America is looking for an Account Manager to join our growing team! Reporting to the Assistant Vice President of WC and P&C TPA, you will act as a liaison between Davies Claims North America and TPA clients, brokers, and excess carriers for most client administrative inquiries.

To be successful in this role, you need to be proactive, independent, and take initiative with consistent follow through, possess superb communication skills, both verbal and written, conducted in a timely manner, and display a comfort level working with key people at all levels within an organization.

You must have a High School Diploma or equivalent and have 3-5 years of experience in the insurance claims industry. Additionally, you must be relationship-oriented, have superior time management skills with capability of working with and meeting deadlines, and demonstrate an exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment.

This role is a full-time, hybrid position based out of our Lakewood Ranch, FL office; this position may require travel at times for client visits.

Responsibilities and Duties

• Act as a main point of contact for TPA clients, brokers, actuaries, excess carriers, and Davies Claims North America management for reports and dashboard inquiries
• Build and maintain strong and long-term relationships with clients
• Monitor Reports Ticketing system for assignment, preparation, and completion of standard report requests
• Coordinate completion of customized reports with IS internal department including Ad Hoc set up
• Train clients on system navigation, dashboards, and running standard library of reports as needed
• Analyze client data to ensure validity
• Provide FROI and FNOL entry training for clients as needed
• Provide internal training to staff as needed
• Update Customer Relationship Management (CRM) with client and broker contacts
• Assist in the onboarding process for new clients
• Act as a backup for the Account Manager position
• Provide assistance with special projects as requested
• Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned

Experience and Qualifications

Required

• High School Diploma or equivalent
• 3-5 years in the insurance and claims industry
• Proficiency with Microsoft Office Suite and various other software programs such as Power BI
• Demonstrate exceptional presentation and public speaking skills

Preferred

• Bachelor's degree
• Previous work experience as an Account Manager

Knowledge, Skills, and Abilities

• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization

Essential Requirements

• Must have US work rights
• Must speak English
• High School Diploma or equivalent
• 3-5 years in the insurance and claims industry
• Proficiency with Microsoft Office Suite and various other software programs such as Power BI
• Demonstrate exceptional presentation and public speaking skills

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the individual for this job and is subject to change with or without notice.

Diversity and Inclusion

Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

Rewards and Recognition

We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year’s competition site where they pitch their ideas to our investors.

The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our teammates have moved across into brand new positions to further develop their ideas / projects!

Benefits

• Medical, dental, and vision plans
• 401k plan with employer matching
• Paid Time Off, Sick Leave, and Paid Holidays
• Life insurance, short term, and long-term disability plans
• Amazing Executive and Senior leadership as well as fabulous teammates

Position Type, Work Environment and Physical Demands

This is a hybrid, full time, salaried, exempt position that predominantly operates onsite and remotely from a professional home-based office environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires prolonged periods of sitting at a desk while working on a computer.

While performing the duties of this job, the individual will be required to regularly hear and talk. This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand as necessary.

Location

Davies Claims North America is currently able to support employees residing in the following US locations : Sarasota, Bradenton, and Lakewood Ranch, FL, and surrounding you live in or are willing to relocate at your own expense to any of the listed locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description.

Should your state not be listed, please visit to locate a subsidiary near you.

Application deadline : July 26th, 2024

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