Position Summary
In this role, the successful candidate for the Clinical Application Analyst will be responsible for regular day-to-day communication, troubleshooting, software design, build and testing for the EpicCare Acute Clinical Documentation system.
Primary role is researching and seeking solutions to problems and contributes to improving workflow and processes. They will work in conjunction with other analysts to support the Epic system and end user to make sure the technology is optimized to provide best enhanced work processes and overall patient care.
- Responsible for planning, design, build, testing and implementing of information systems that support and enhance clinical practices and business processes.
- Able to independently evaluate systems, analyze complex issues and problems, test data and assist customers in reaching resolution(s).
- Strong working knowledge of clinical systems and administrative departments, operations, and core process workflows.
- The ability to elicit customer requirements and design technical solutions that meet the customer’s needs.
- Participates and leads testing of module updates, enhancements, custom programming and new releases.
- Provides ongoing maintenance and support for assigned applications with little to no assistance.
- Provides training for physicians, nurses, and other clinical staff on new computer systems, application upgrades, and new functionality.
- Administer competencies following training sessions.
- Able to utilize current issue tracking software to document contact with customers and resolutions to issues.
- Will routinely manage IS related & non-IS related projects with limited management oversight.
- Must work effectively with team members, have strong communication skills and maintain a professional demeanor at all times.
Experience :
- Relevant health care IT or Clinical experience. Previous teaching / training and project management is a plus.
- Epic certification required or experience in the EpicCare Inpatient area with an understanding of organizational clinical workflows, clinical case management and / or Epic mobile applications for inpatient care.
Epic certification is required within 6 months from employment.)
- Exceptional interpersonal, presentation and communication skills required to interact effectively with all levels of the organization and external contacts.
- Strong skills in PC desktop applications such as MS Word, Excel and PowerPoint.
- Ability to work flexible schedules to meet job requirements; requires occasional after-hours support.
Requirements :
This is a hybrid position and must be willing to work in the office two days a week.
Required :
Bachelor's or Associate Degree or have acquired 1 to 3 years of equivalent experience.
Preferred :
- Bachelor's / Associate Degree in Computer Science, Information Systems, Health Information, Business Administration, Nursing or other clinical discipline.
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