The Outreach Specialist, Pharmacy plays a critical role working with patients, practices, and pharmacies to promote medication adherence.
Duties and Responsibilities
Inbound and outbound telephonic outreach to patients, practices, pharmacies, and any other internal / external business entities to coordinate all patient-related needs and obtain relevant medical information that contributes to identifying and addressing medication adherence barriers.
Basic understanding of Medicare, STAR ratings in relation to medication adherence support. Additional requirements include meeting and maintaining metrics (i.
e. calls per hour, call quality auditing, occupancy, etc.)
- Streamline pharmacy processes with a focus on process improvement
- Establish relationships, gather input, and facilitate communication amongst key stakeholders
- Other duties as assigned
Required Skills and Abilities :
- Experience providing patient outreach in a call center environment
- Experience & comfort using technologies such as a computer, telephony platform, and various types of electronic health record (EHR) platforms.
Proficient in Microsoft Excel and Google Suite Tools such as Google Sheets
- A positive, proactive attitude with a passion for customer service
- Self-motivated individual, comfortable working in a fast paced collaborative environment
- Highly proficient organizational skills and critical thinking.
- Excellent verbal and written communication
- Strong attention to detail and accuracy.
- Must have access to reliable high speed internet connection
- Schedule : 8-hour shift in Eastern Standard Time based on needs of the business, with the possibility of evenings and / or Saturday mornings.
Education and Experience :
- High School Diploma
- 1 year of relevant work experience in a call center environment
- 1+ years of experience as a Certified Pharmacy Technician (Preferred)
- Active Pharmacy Technician License in any state (Preferred)
PDN-9d5dbc49-d844-4bae-ac21-4a66d500d424
Outreach Specialist, Pharmacy
Inbound and outbound telephonic outreach to patients, practices, pharmacies, and any other internal/external business entities to coordinate all patient-related needs and obtain relevant medical information that contributes to identifying and addressing medication adherence barriers. Streamline phar...
Cashier - Restaurant Team Member
Cashiers are the first point of contact for our guests and are directly responsible for delivering a great experience. ...
Automation Project Manager (Water Industries)
Automation Project Management Experience (PMP Certification Welcome). ...
Cashier - Now Hiring (PTO, Flexible Schedule, 401k, Fuel Discount, Family Leave)
Pay Rates Starting between: $11.Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same.Team members have the opportunity to build an inclusive atmosphere with their co-workers and make a better day f...
Administrative Assistant
Job Title: Administrative Assistant (Part-Time - 10 hours/week). AFFA and AFFA Action seek a dynamic and highly organized Part-Time Administrative Assistant to join our team. Please use “Administrative Assistant – Your Name” in the subject line. This role will provide essential administrative suppor...
Legal Receptionist
This position will provide receptionist coverage and assist attorneys and paralegals with administrative duties. ...
Data Entry Clerk
We are seeking a detail-oriented Data Entry Clerk to join our team. Enter and update data in databases and computer systems with a high level of accuracy. Identify and correct errors in data entry processes. High school diploma or equivalent; additional certification in data entry or related field i...
Construction Senior Project Manager - Hospitality
The Senior Project Manager is the administrative leader of a large, complex project or of multiple projects and project teams. Project Manager responsibilities include the same planning organizing contract/subcontract administration, schedule costs, and quality monitoring of the project as the Proje...
Senior Project Manager
Construction Senior Project Manager. Duties include the following as it pertains to managing a project:. Oversight of the successive phases of projects. Subcontractor bidding and contract negotiations for projects. ...
Interior Design Project Manager (COMMERCIAL)
We are seeking an accomplished Senior Project Manager/Designer to lead our prestigious projects. About the Company for the Senior Project Manager/Designer:. Senior Project Manager/Designer Overview:. Key Responsibilities for the Senior Project Manager/Designer:. ...