Talent.com
Operations Specialist (ACATS)

Operations Specialist (ACATS)

Apex Fintech SolutionsDallas, TX, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Operations Specialist (ACATS)

Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.

Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. As a global organization, we have offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila.

If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.

AFS has received a number of prestigious industry awards, including :

  • 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
  • 2021 Most Innovative Companies - presented by Fast Company
  • 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

The Operations Specialist (ACATS) is a critical role in our Operations group, entrusted with supporting the end-to-end process of transferring customer accounts between financial organizations, ensuring accuracy, efficiency, and compliance with industry regulations. The ideal candidate will embody a profound sense of ownership, accountability, and expertise, ensuring that our standards of operational excellence are consistently met, especially in the area of securities processing.

Duties / Responsibilities :

  • Core Operations : Perform day-to-day ACATS operations, emphasizing accuracy and promptness in processing transactions. Coordinate with internal teams and external brokerage firms to facilitate smooth account transfers. Monitor and resolve any issues or discrepancies that arise during the transfer process.
  • Customer Service : Work with and offer assistance to internal and external customers with daily incoming and outgoing ACAT and Non-ACAT requests. Ensure customer inquiries are completed in accordance with service level agreement guidelines. Serve as the primary point of contact for clients regarding ACATS inquiries and issues. Provide clear and timely updates to clients on the status of their account transfers. Address and resolve client concerns with professionalism and efficiency.
  • Supervisory Oversight : Review and complete supervisory oversight on a daily basis and provide updates to seniors and management. Ensure ACAT requests are processed while adhering to processing deadlines. Ensure that inquiries are responded to in a professional and timely manner, escalating issues to seniors and management when necessary. Be familiar with ACAT regulations and industry standards governing both ACAT and non-ACAT transfers. Identify documentation / processing irregularities and outline corrective measures.
  • Process Enhancement : Pinpoint and implement refinements to current operational workflows to boost efficiency.
  • Regulatory Adherence : Guarantee operations are in line with industry protocols, regulatory demands, and company policies.
  • Stakeholder Collaboration : Partner with cross-functional teams, external entities, and clients to clarify inquiries, address issues, and guarantee exceptional service delivery.
  • Education and / or Experience :

  • Bachelor's degree in Finance, Economics, Business, or a related field or equivalent prior experience
  • 3+ years of prior experience in broker-dealer operations or financial services
  • Experience working with internal and external clients
  • FINRA SIE and Series 99 License(s) required (or willingness to obtain); Series 7 preferred
  • Required Skills / Abilities :

  • Demonstrated ability to work collaboratively in a team setting and work independently.
  • Detail-oriented and focused on customer satisfaction.
  • Excellent analytical, problem-solving, and critical thinking skills.
  • Exceptional written and verbal communication skills, with the ability to present complex information clearly and concisely.
  • Resilience to thrive in high-pressure scenarios and address intricate operational dilemmas.
  • Strong understanding of custody and clearing operations, financial markets, and regulatory environment.
  • Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office 365
  • Work Environment :

  • This job operates in a hybrid, office environment 3 days per week.
  • We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

    Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

    Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form.

    serp_jobs.job_alerts.create_a_job

    Operation Specialist • Dallas, TX, US

    Job_description.internal_linking.related_jobs
    Sales Operations Specialist

    Sales Operations Specialist

    Method HRMDallas, TX, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We create communities where residents thrive, families feel supported, and teams work together with purpose.Sales & Operations Coordinator. Our core values define how we work : .Owning results wit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Operations Manager

    Operations Manager

    Butch’s Propane, LLCAddison, TX, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Operations Manager – Addison, TX Salary : .Weekly Pay | Full Benefits | In-Office Leadership Role | Propane Operations Butch’s Propane is seeking an Operations Manager to lead our remote ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Operations Manager

    Operations Manager

    TradeJobsWorkforce75252 Dallas, TX, US
    serp_jobs.job_card.full_time
    Operations Manager Job Duties : Oversees operational systems, processes, and infrastructure while looking fo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Operations Specialist

    Operations Specialist

    BCforwardUSA, Texas, Dallas
    serp_jobs.job_card.full_time
    BCforward is currently seeking a highly motivated Operations Specialist opportunity in Dallas, TX!.Please note this is the target date and is subject to the change. BCforward will send official noti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales Operations Specialist

    Sales Operations Specialist

    Steer HealthDallas, TX, US
    serp_jobs.job_card.full_time
    This individual will be responsible for optimizing sales processes, managing CRM systems, providing actionable insights through. You will be the backbone of the sales team—building scalable pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Director, Revenue Operations

    Director, Revenue Operations

    Intuitive HealthPlano, TX, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Founded in 2008, Intuitive Health pioneered the combined Emergency Room (ER) and Urgent Care model, transforming how patients access immediate care. By partnering with leading health systems nationw...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Operations Complex Leader

    Operations Complex Leader

    Owens CorningWaxahachie, TX, United States
    serp_jobs.job_card.full_time
    Waxahachie, TX, US, 75165 .Function : Manufacturing Audience : Experienced Professional Work Arrangement : On Site Re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    American Airlines Operations Coordinator

    American Airlines Operations Coordinator

    TradeJobsWorkforce75381 Dallas, TX, US
    serp_jobs.job_card.full_time
    Make an impact in the role of American Airlines Operations Coordinator to maintain accurate records and documentation, assist with processing returns and exchanges, and follow safety procedures and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Operations Evaluation Specialist

    Operations Evaluation Specialist

    WingDallas, TX, United States
    serp_jobs.job_card.full_time
    Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics.Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Seasonal, Operations Technical Specialist

    Seasonal, Operations Technical Specialist

    H&R BlockWaxahachie, TX, United States
    serp_jobs.job_card.full_time
    Our purpose is to provide help and inspire confidence in our clients and communities everywhere.Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp fo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    UPS Operations Assistant

    UPS Operations Assistant

    TradeJobsWorkforce75382 Dallas, TX, US
    serp_jobs.job_card.full_time
    Take the next step as our new UPS Operations Assistant to perform daily responsibilities with dedication.Work with your team to maintain efficiency and service quality. Provide excellent interaction...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Imaging Operations Manager

    Imaging Operations Manager

    Baylor Scott & White HealthWaxahachie, TX, US
    serp_jobs.job_card.full_time
    Location : Baylor Scott & White-Waxahachie.Years of supervisory or managerial experience required, along with 5-7 years of direct radiologic, MRI, or CT tech experience.The Manager of Imaging Op...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Operations Supervisor

    Operations Supervisor

    FedExCoppell, Texas, US
    serp_jobs.job_card.full_time +1
    Shift : Friday-Sunday, 6AM-6 : 30PM.The Operations Supervisor is responsible for the safe execution of daily operational plans and strategies, to manage, lead and allocate resources, disseminate infor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Operations Manager - Dallas

    Operations Manager - Dallas

    Hoist & Crane Service Group IncGrand Prairie, TX, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Hoist & Crane Service Group is looking for an experienced Operations Manager.Operations Managers are responsible for the following : . Manage business operations and profitability.Assist planners ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Operations Services Associate

    Operations Services Associate

    CornerStone StaffingIrving, TX, US
    serp_jobs.job_card.full_time
    Monday–Friday, 9 : 00 AM – 6 : 00 PM.Estimated Start Date : 10 / 13 / 2025.Join a high-volume operations team focused on property loan servicing. This role ensures data accuracy, workflow efficiency, and cli...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Construction Operations Specialist

    Construction Operations Specialist

    512FinancialDallas, TX, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Are you a detail-driven operations pro with a background in SFR construction or property management?.Do you thrive on keeping projects moving, resolving issues quickly, and ensuring every asset is ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Senior Revenue Operations Manager

    Senior Revenue Operations Manager

    SPOTIOAddison, TX, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    SPOTIO is a privately held SaaS company based in Dallas, Texas and the leading field sales engagement platform.Thousands of sales professionals worldwide rely on SPOTIO to help them increase activi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Operations Support Coordinator

    Operations Support Coordinator

    ACE HardwareCarrollton, TX, United States
    serp_jobs.job_card.full_time
    Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Operations Services Specialist

    Operations Services Specialist

    Trillium StaffingIrving, TX, United States
    serp_jobs.job_card.full_time
    Trillium is looking for an Operations Services Specialist!.The Specialist I, Operations Services is responsible for analyzing and processing Property Ownership Reports (PORs) with accuracy and effi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Office Operations Specialist

    Office Operations Specialist

    Keller Executive SearchDallas, TX, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    This is a position within Keller Executive Search and not with one of its clients.Eager to keep a global executive search firm running smoothly while supporting dynamic teams? Become our Office Coo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days