Job Description
Job Description
Order Management Specialist Austin TX
MLC CAD Systems partners with some of the most innovative companies in the world, helping them develop life-changing products using our design and manufacturing solutions that are the foundation of their businesses.
If you can touch it, our products can design and build it!
From medical implants to robots to rockets, our customer base ranges from entrepreneurs to Fortune 500 companies. The needs of our customers and the technology we support SolidWorks, Mastercam, and Markforged & Formlabs printers are constantly evolving, requiring us to be at the forefront of industry trends to maintain our standard of Unbeatable Service to our customers.
We are looking for an Order Management Specialist to join our team.
We are seeking a detail-oriented team player to assist in the daily functions of the Order Management Department. This in-office position works closely with the Sales & Finance teams to ensure that all customer sales are accurately ordered and invoiced.
To be successful in this role, you must be eager to learn, analytical and detail-oriented, possess excellent interpersonal skills, and be adaptable to system & process changes.
Essential Duties and Responsibilities include the following :
- Assist with the daily review of open / pending sales orders
- Responsible for the timely and efficient processing of sales orders
- Accurate entry of new and renewal customer orders into vendor portals and QuickBooks
- Distribution of order confirmations to customers and Sales team
- Assist with the completion of returns / exchanges
- Processing of customer credit card payments
- Distribution of software codes to customers
- Resolving customer issues
- Assist sales team related to questions regarding customer accounts
- Filing of completed paperwork
- Ability to work extended hours during end of month / end of year cycles
Essential Education, Skills and Experience :
- Strong attention to detail to accurately enter data, research and resolve issues
- Strong customer service focus with excellent communication skills
- Accuracy and attention to detail
- Aptitude for numbers
- Ability to multi-task and prioritize tasks
- Team player and willing to learn
- Must be able to work independently, and as part of a team
- Self-motivated in an environment that demands persistence and drive
- Competency in MS Office, databases and accounting software
- Experience with QuickBooks a plus
- Experience with Salesforce a plus
Benefits :
- Competitive pay starting at $55 - $65k
- Health Benefits (100% Paid Employee Medical, Dental and Vision)
- Vacation accrues from day one
- 401k Matching
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